Showroom Countertops Sales & Project Coordinator

BA Kitchen and Bath Design; Marietta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off (PTO)

Paid holidays

Professional development and training

Career growth and advancement

Job summary

BA Kitchen and Bath Design in Marietta, GA is seeking a motivated Countertops Sales & Customer Service Coordinator. This full-time salaried role blends showroom sales with project coordination, from countertop selections to installation scheduling and follow-up.

You will greet customers, assist with options and pricing, manage CRM records, coordinate material orders, and ensure smooth communication among homeowners, installers, and suppliers.

Qualifications

• Strong customer service, communication, and relationship-building skills.
• Sales experience and confidence working directly with customers and closing sales.
• Professional presentation and the ability to create a positive showroom experience.
• Strong organizational and time-management skills.
• Ability to manage multiple customers, projects, appointments, orders, and follow-ups simultaneously.
• Excellent attention to detail and accuracy.
• Ability to communicate professionally with customers, suppliers, installers, subcontractors, and internal team members.
• Reliable, dependable, and comfortable working both independently and as part of a team.
• Positive attitude and strong commitment to customer satisfaction.

Responsibilities

• Greet customers and walk-ins and create a welcoming, professional showroom experience.
• Assist customers with countertop selections, product options, pricing, and purchasing decisions.
• Provide knowledgeable and professional service throughout the sales process.
• Answer incoming showroom calls and respond promptly to customer questions and requests.
• Return missed calls and follow up consistently with customers and prospective buyers.
• Follow up on estimates, open opportunities, pending sales, upcoming installations, and completed projects.
• Build strong customer relationships and help resolve questions or concerns professionally.
• Represent BA Kitchen and Bath Design professionally with customers, suppliers, installers, and subcontractors.
• Maintain accurate customer, lead, appointment, and project information in the CRM.
• Keep project records, notes, schedules, and follow-up activities current.
• Track countertop projects from the initial sale through ordering, installation, completion, and final customer follow-up.
• Document customer communications and project updates accurately.
• Coordinate with sales, office, installation, supplier, and subcontractor teams to keep projects moving forward.
• Manage multiple active projects, appointments, and follow-ups while maintaining accuracy and attention to detail.
• Schedule countertop installations with customers and installation teams.
• Confirm installation dates, job details, site readiness, and customer expectations.
• Make sure installers have the necessary measurements, materials, and project information before installation.
• Keep customers informed of installation schedules, changes, and project updates.
• Follow up after installations to confirm that work has been completed and properly documented.
• Help identify and resolve scheduling or installation issues quickly and professionally.
• Order countertops, sinks, and other materials required for customer projects.
• Verify measurements, colors, quantities, edge profiles, sink selections, and other product details before orders are placed.
• Coordinate material orders with project schedules and installation dates.
• Track orders, lead times, availability, and deliveries.
• Communicate with suppliers regarding orders, delivery schedules, and potential issues.
• Confirm that required materials are ready before scheduled installations.
• Communicate with subcontractors regarding scheduled work and project requirements.
• Review completed installation work and confirm job details.
• Review subcontractor invoices against completed work and agreed-upon pricing.
• Prepare and process subcontractor payments according to company procedures.
• Maintain accurate subcontractor invoice and payment records in the appropriate system.
• Respond professionally to subcontractor questions regarding invoices, project details, and payment status.

Skills

Customer service

Sales experience

Communication

Organizational skills

Time management

Attention to detail

Relationship-building

Professional presentation

Multitasking

Bilingual English/Spanish

Tools

CRM systems

Accounting software

Job description

BA Kitchen and Bath Design in Marietta, GA is seeking a motivated Countertops Sales & Customer Service Coordinator. This full-time salaried role blends showroom sales with project coordination, from countertop selections to installation scheduling and follow-up.

You will greet customers, assist with options and pricing, manage CRM records, coordinate material orders, and ensure smooth communication among homeowners, installers, and suppliers.