Countertops Sales & Customer Service Coordinator

BA Kitchen and Bath Design; Marietta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off (PTO)

Paid holidays

Professional development and training

Career growth and advancement

Job summary

BA Kitchen and Bath Design in Marietta, GA is seeking a motivated Countertops Sales & Customer Service Coordinator. This full-time salaried role blends showroom sales with project coordination, from countertop selections to installation scheduling and follow-up.

You will greet customers, assist with options and pricing, manage CRM records, coordinate material orders, and ensure smooth communication among homeowners, installers, and suppliers.

Qualifications

• Strong customer service, communication, and relationship-building skills.
• Sales experience and confidence working directly with customers and closing sales.
• Professional presentation and the ability to create a positive showroom experience.
• Strong organizational and time-management skills.
• Ability to manage multiple customers, projects, appointments, orders, and follow-ups simultaneously.
• Excellent attention to detail and accuracy.
• Ability to communicate professionally with customers, suppliers, installers, subcontractors, and internal team members.
• Reliable, dependable, and comfortable working both independently and as part of a team.
• Positive attitude and strong commitment to customer satisfaction.

Responsibilities

• Greet customers and walk-ins and create a welcoming, professional showroom experience.
• Assist customers with countertop selections, product options, pricing, and purchasing decisions.
• Provide knowledgeable and professional service throughout the sales process.
• Answer incoming showroom calls and respond promptly to customer questions and requests.
• Return missed calls and follow up consistently with customers and prospective buyers.
• Follow up on estimates, open opportunities, pending sales, upcoming installations, and completed projects.
• Build strong customer relationships and help resolve questions or concerns professionally.
• Represent BA Kitchen and Bath Design professionally with customers, suppliers, installers, and subcontractors.
• Maintain accurate customer, lead, appointment, and project information in the CRM.
• Keep project records, notes, schedules, and follow-up activities current.
• Track countertop projects from the initial sale through ordering, installation, completion, and final customer follow-up.
• Document customer communications and project updates accurately.
• Coordinate with sales, office, installation, supplier, and subcontractor teams to keep projects moving forward.
• Manage multiple active projects, appointments, and follow-ups while maintaining accuracy and attention to detail.
• Schedule countertop installations with customers and installation teams.
• Confirm installation dates, job details, site readiness, and customer expectations.
• Make sure installers have the necessary measurements, materials, and project information before installation.
• Keep customers informed of installation schedules, changes, and project updates.
• Follow up after installations to confirm that work has been completed and properly documented.
• Help identify and resolve scheduling or installation issues quickly and professionally.
• Order countertops, sinks, and other materials required for customer projects.
• Verify measurements, colors, quantities, edge profiles, sink selections, and other product details before orders are placed.
• Coordinate material orders with project schedules and installation dates.
• Track orders, lead times, availability, and deliveries.
• Communicate with suppliers regarding orders, delivery schedules, and potential issues.
• Confirm that required materials are ready before scheduled installations.
• Communicate with subcontractors regarding scheduled work and project requirements.
• Review completed installation work and confirm job details.
• Review subcontractor invoices against completed work and agreed-upon pricing.
• Prepare and process subcontractor payments according to company procedures.
• Maintain accurate subcontractor invoice and payment records in the appropriate system.
• Respond professionally to subcontractor questions regarding invoices, project details, and payment status.

Skills

Customer service

Sales experience

Communication

Organizational skills

Time management

Attention to detail

Relationship-building

Professional presentation

Multitasking

Bilingual English/Spanish

Tools

CRM systems

Accounting software

Job description

Company:BA Kitchen and Bath Design

Location:Marietta, GA

Job Type:Full-Time, Salaried

Schedule:Monday-Friday, 9:00 AM-6:00 PM | Saturday, 9:00 AM-3:00 PM

Help Customers Bring Their Projects From Selection to Installation

At BA Kitchen and Bath Design, we believe every home renovation is an opportunity to improve our clients' lives. As a growing family-owned remodeling company, we specialize in high-quality kitchen, bathroom, basement, and whole-home renovations.

We are seeking a motivated, organized, professional, and customer-focusedCountertops Sales & Customer Service Coordinator to join our team.

This is a hands-on, customer-facing position for someone who enjoys working directly with homeowners while also keeping the details behind each project organized. You will assist customers with countertop selections and sales while coordinating scheduling, materials, installers, subcontractors, and project follow-up.

If you are personable, sales-minded, detail-oriented, and take ownership of seeing a customer experience through from beginning to end, we want to hear from you.

What You'll Do

Showroom Sales & Customer Service

• Greet customers and walk-ins and create a welcoming, professional showroom experience.
• Assist customers with countertop selections, product options, pricing, and purchasing decisions.
• Provide knowledgeable and professional service throughout the sales process.
• Answer incoming showroom calls and respond promptly to customer questions and requests.
• Return missed calls and follow up consistently with customers and prospective buyers.
• Follow up on estimates, open opportunities, pending sales, upcoming installations, and completed projects.
• Build strong customer relationships and help resolve questions or concerns professionally.
• Represent BA Kitchen and Bath Design professionally with customers, suppliers, installers, and subcontractors.

CRM & Project Coordination

• Maintain accurate customer, lead, appointment, and project information in the CRM.
• Keep project records, notes, schedules, and follow-up activities current.
• Track countertop projects from the initial sale through ordering, installation, completion, and final customer follow-up.
• Document customer communications and project updates accurately.
• Coordinate with sales, office, installation, supplier, and subcontractor teams to keep projects moving forward.
• Manage multiple active projects, appointments, and follow-ups while maintaining accuracy and attention to detail.

Installation Scheduling & Follow-Up

• Schedule countertop installations with customers and installation teams.
• Confirm installation dates, job details, site readiness, and customer expectations.
• Make sure installers have the necessary measurements, materials, and project information before installation.
• Keep customers informed of installation schedules, changes, and project updates.
• Follow up after installations to confirm that work has been completed and properly documented.
• Help identify and resolve scheduling or installation issues quickly and professionally.

Materials & Ordering

• Order countertops, sinks, and other materials required for customer projects.
• Verify measurements, colors, quantities, edge profiles, sink selections, and other product details before orders are placed.
• Coordinate material orders with project schedules and installation dates.
• Track orders, lead times, availability, and deliveries.
• Communicate with suppliers regarding orders, delivery schedules, and potential issues.
• Confirm that required materials are ready before scheduled installations.

Subcontractor Coordination & Payments

• Communicate with subcontractors regarding scheduled work and project requirements.
• Review completed installation work and confirm job details.
• Review subcontractor invoices against completed work and agreed-upon pricing.
• Prepare and process subcontractor payments according to company procedures.
• Maintain accurate subcontractor invoice and payment records in the appropriate system.
• Respond professionally to subcontractor questions regarding invoices, project details, and payment status.

What We're Looking For

Required Qualifications

• Strong customer service, communication, and relationship-building skills.
• Sales experience and confidence working directly with customers and closing sales.
• Professional presentation and the ability to create a positive showroom experience.
• Strong organizational and time-management skills.
• Ability to manage multiple customers, projects, appointments, orders, and follow-ups simultaneously.
• Excellent attention to detail and accuracy.
• Ability to communicate professionally with customers, suppliers, installers, subcontractors, and internal team members.
• Reliable, dependable, and comfortable working both independently and as part of a team.
• Positive attitude and strong commitment to customer satisfaction.

Preferred Qualifications

• Previous experience in countertops, kitchen and bath, remodeling, construction, home improvement, or a related industry.
• Experience using CRM systems and/or accounting software.
• Familiarity with material ordering, installation scheduling, or construction project coordination.
• Bilingual English/Spanish is a plus.

Why Join BA Kitchen and Bath Design?

• Established and growing family-owned remodeling company.
• Strong reputation for quality craftsmanship and customer satisfaction.
• Customer-facing role with direct impact on the overall project experience.
• Opportunity to develop both sales and project coordination experience.
• Supportive team environment focused on communication and professional growth.
• Opportunities for advancement as the company continues to expand.

Compensation & Benefits

• Additional performance-based sales bonus opportunity.
• Full-time salaried position.
• Paid Time Off (PTO).
• Paid holidays.
• Professional development and training opportunities.
• Career growth and advancement within a growing organization.

Ideal Candidate

The ideal candidate understands that great customer service does not end when the sale is made.

You take ownership of your work, communicate proactively, return calls and messages promptly, keep accurate records, stay ahead of material and scheduling needs, and make sure customers know what is happening throughout their project.

You are comfortable balancing sales with detailed coordination and enjoy being the person who helps keep customers, installers, suppliers, and projects moving in the right direction.

If you are dependable, personable, organized, sales-minded, and enjoy working directly with customers while keeping projects on track, we would like to hear from you.

BA Kitchen and Bath Design is an Equal Opportunity Employer.