Showroom Sales Associate- Countertops & Tile

CTW Kitchen & Bath; Novato (CA); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

401(k) with 80% company match

Health, Dental, and Vision insurance

Paid time off

Monthly bonus opportunities

Job summary

CTW Kitchen & Bath in Novato is looking for a friendly Showroom Sales Associate to help clients select premium countertops and tile. The ideal candidate will have retail or sales experience, a passion for design, and strong customer service skills.

The position offers starting pay of $21–$24 per hour along with monthly bonuses, a supportive work environment, and opportunities for growth in the kitchen and bath design industry.

Qualifications

• Previous retail, showroom, or sales experience preferred.
• Strong interpersonal and customer service skills required.
• Detail-oriented and able to multitask.

Responsibilities

• Greet and assist walk-in clients in the showroom.
• Guide customers through selections based on style and budget.
• Educate clients on various materials like quartz and granite.

Skills

Interpersonal skills

Customer service skills

Interest in interior design

Organizational skills

Basic computer skills

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Profit sharing

Overview

CTW Kitchen & Bath is a trusted kitchen and bath design showroom serving the Novato community and surrounding areas for over 40 years. We specialize in premium countertops and tile, with additional departments offering cabinetry and plumbing fixtures. We provide our clients with a curated selection of high-quality materials and personalized service.

Position Overview

We are looking for a friendly, design-minded Showroom Sales Associate to join our team. In this role, you will work directly with homeowners, designers, and contractors to help them select countertops and tile that bring their projects to life. This is a customer-facing position that blends product knowledge, design guidance, and sales.

Key Responsibilities

• Greet and assist walk-in clients in the showroom
• Guide customers through countertop and tile selections based on style, function, and budget
• Educate clients on materials such as quartz, granite, porcelain, ceramic, and natural stone
• Create and present quotes, estimates, and product recommendations
• Maintain showroom displays and ensure samples are organized and up to date
• Collaborate with internal teams handling cabinetry and plumbing fixtures when projects require coordination
• Build relationships with contractors, designers, and repeat clients
• Follow up on leads and support the sales process from inquiry to order completion

Qualifications

• Previous retail, showroom, or sales experience preferred (home improvement or design industry a plus)
• Strong interpersonal and customer service skills
• Interest in interior design, materials, or home renovation
• Ability to learn product lines and technical details
• Organized, detail-oriented, and comfortable multitasking
• Basic computer skills

Compensation & Benefits

Starting pay: $21–$24 per hour (based on experience)

Monthly bonus opportunities when team sales goals are met

Supportive, team-oriented environment

Opportunity to grow within the kitchen and bath design industry

Hands-on experience with high-quality materials and products

Our benefit package includes Kaiser Gold Medical, Dental, Vision, PTO, Paid Holidays, 401K with 80% company match, profit sharing plan, (after 1 year) Department Bonus and a Store Bonus Plans to reward staff when the "Team" achieves their goals!! 2 extra ways to earn more money!

How to Apply

Please submit your resume and a brief note about your interest in the role. Experience in countertops, tile, or home design is a plus, but we’re happy to train the right candidate with a strong customer service mindset.