Showroom Coordinator

FERGUSON; Braintree (MA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Parental leave

Job summary

Ferguson is seeking a Showroom Coordinator in Braintree, MA to greet showroom guests, manage appointments and bids, and support a high‑volume sales environment. You will answer phones, coordinate schedules, and maintain customer folders while upholding Ferguson’s commitment to service excellence.

The role requires a high school diploma or GED, sales/customer service experience, and proficiency with Word, Excel, PowerPoint and Outlook. Strong communication and presentation skills are essential.

Qualifications

• High school diploma or GED or equivalent education.
• Experience in sales and customer service.
• Strong interpersonal skills and ability to prioritize workload.
• Proficient with Word, Excel, PowerPoint and Outlook.
• Attention to detail in task oriented responsibilities.
• Analytical thinking with an eye for business.
• Strong communication and presentation skills.

Responsibilities

• Greet guests in showroom and build lasting customer relationships.
• Answer and direct incoming phone calls with a positive demeanor.
• Communicate appointment policy effectively.
• Manage sign-ins, appointment book and customer job folders.
• Maintain bid follow-up system and prepare literature packages.
• Send appreciation notes to customers for full house selections.

Skills

Sales

Customer service

Interpersonal skills

Communication

Presentation skills

Analytical thinking

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Outlook

Job description

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking a Showroom Coordinator to join our team!

Schedule:

40 hoursper week, Monday – Friday8:30am to 5:00pm with a rotating Saturdayshift10:00am to 2:00pm. An alternate weekday off will be provided when a Saturday shift is scheduled.

Pay:

Starting at $25 per hour or higher depending on experience

Responsibilities:

• Greet guests upon arriving in our showroom, learn their motivation for their visit and developing a lasting customer relationship

• Answer and direct incoming phone calls with a positive demeanor

• Optimally communicate appointment policy

• Manage customer sign-ins, appointment book and customer job folders

• Maintain bid follow-up system and prepare literature packages

• Address “Thank You” cards to customers for full house selections

Qualifications:

• Have a high school diploma/GED or equivalent education.

• Experience in sales and customer service

• Strong interpersonal skills and ability to prioritize workload appropriately in order to balance multiple demands and meet timelines as required

• Proficient with the following software applications: Word, Excel, Powerpoint, and Outlook

• Attention to detail in task oriented job responsibilities.

• Analytical thinking and an eye for business

• Strong communication and presentation skills

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range:

$15.00 - $30.47

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/SexualOrientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information