Showroom Consultant

Clarke; Boston (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental and vision insurance

Disability insurance

Life insurance

Pet insurance

Paid time off

Job summary

Clarke, New England's premium kitchen showroom network, seeks a Showroom Consultant for its Boston/Milford studios. You will deliver personalized guidance to homeowners, designers, and trade professionals, guiding product selections and coordinating with authorized retail partners to finalize purchases.

In this role you will conduct in-person and virtual consultations, ask questions to uncover lifestyle needs, and demonstrate Sub-Zero, Wolf, Cove and related brands.

Qualifications

• Experience delivering exceptional service in luxury retail, hospitality, appliances or client-focused environments.
• Strong presentation, listening, communication and relationship-building skills.
• Ability to learn, retain and clearly explain detailed technical product information.
• Comfort using customer relationship management systems, scheduling tools and standard business technology.

Responsibilities

• Prepare for and conduct personalized in-person and virtual showroom consultations for scheduled appointments and walk-in guests.
• Ask thoughtful questions to understand each client's lifestyle, design goals and appliance needs.
• Educate clients on Sub-Zero, Wolf, Cove and complementary brands through clear explanations and hands-on demonstrations.
• Explain product features, configurations and installation considerations accurately and confidently.
• Create clear product-selection summaries and connect clients with an authorized retail partner for pricing and purchase.
• Maintain timely follow-up throughout the appliance-selection process and remain a resource as projects progress.
• Accurately document appointments, selections, client communications in Clarke's CRM.

Skills

Luxury retail experience

Customer relationship skills

Presentation skills

Communication skills

CRM software

Tools

CRM software

Job description

Clarke is New England's exclusive distributor of premium kitchen brands including Sub-Zero, Wolf, Cove, The Galley and more. We serve as an invaluable link between authorized appliance retailers and their customers, builders and their buyers, and design professionals and their clients.

At Clarke's showrooms and test kitchens in Boston and Milford, Massachusetts, and South Norwalk, Connecticut, guests can explore and experience an extensive selection of luxury appliances in thoughtfully designed, fully functional kitchen environments. Our goal is to provide expert guidance, hands‑on education and an exceptional experience at every stage of the kitchen journey.

Position Summary

The Showroom Consultant creates a highly personalized and educational experience for homeowners, designers, architects, builders and other trade professionals visiting Clarke's Boston and Milford showrooms. Through thoughtful discovery, expert product knowledge and engaging demonstrations, the consultant helps clients identify the products best suited to their lifestyle, design and project needs.

This is a consultative, relationship‑focused role. Clarke does not sell directly to the consumer; the consultant serves as a trusted resource, documents product selections and connects clients with an authorized retail partner to complete their purchase.

• Prepare for and conduct personalized in‑person and virtual showroom consultations for scheduled appointments and walk‑in guests.
• Ask thoughtful questions to understand each client's lifestyle, cooking preferences, design goals, project timeline and appliance needs.
• Educate clients on Sub‑Zero, Wolf, Cove and complementary brands through clear explanations and engaging hands‑on product demonstrations.
• Explain product features, configurations, design options and relevant installation considerations accurately and confidently.
• Create clear product‑selection summaries and connect clients with an authorized retail partner for pricing and purchase.
• Maintain timely and professional follow‑up throughout the appliance‑selection process and remain a resource as projects progress.
• Accurately document appointments, selections, client communications and follow‑up activity in Clarke's customer relationship management system.
• Build strong relationships with homeowners, designers, architects, builders, developers and appliance retail partners.
• Collaborate with Clarke's showroom, culinary, sales, marketing and customer‑care teams to deliver a seamless client experience.
• Support Chef's Table demonstrations, trade programs and other special showroom events, including occasional evening events.
• Maintain exceptional showroom presentation and ensure appliance displays are clean, functional and client‑ready.
• Complete ongoing product training and remain current on new products, specifications, promotions and industry trends.
• Provide feedback to sales and marketing teams regarding client needs, market trends and opportunities to improve the showroom experience.
• Assist with opening and closing procedures and provide occasional coverage at the other Massachusetts showroom as needed.
• Perform other related responsibilities as assigned by the Showroom Manager.

Required Qualifications

• Experience delivering exceptional service in luxury retail, hospitality, appliances, interior design or another client‑focused environment.
• Strong presentation, listening, communication and relationship‑building skills.
• Ability to learn, retain and clearly explain detailed technical product information.
• Strong organization, follow‑through, accuracy and attention to detail.
• Comfort using customer relationship management systems, scheduling tools and standard business technology.
• Ability to manage multiple clients and priorities while maintaining a polished and welcoming experience.
• Ability to work independently and collaboratively as part of a team.
• Availability to work the Tuesday through Saturday schedule, occasional evening events and at either Massachusetts showroom when needed.

Preferred Qualifications

• Previous experience with luxury appliances, kitchen and bath design, residential construction or architectural and design professionals.
• Previous consultative sales or showroom experience.
• A demonstrated interest in cooking, design, hospitality or the luxury home industry.

Hours

Tuesday through Friday

9:00 a.m. to 5:00 p.m.

Saturday

10:00 a.m. to 4:00 p.m.

Evenings

As needed for showroom events

Clarke provides a competitive benefits package including a 401(k) with company match; medical, dental and vision insurance; disability and life insurance; pet insurance; and paid time off.

Learn More

Visit www.clarkeliving.com to learn more about Clarke and the showroom experience.

Hear from Clarke employees: https://youtu.be/GV1JLiEbl2A