Showroom Concierge

Ladco Design Center; Houston (TX); Vor Ort; USD 36.000 - 54.000; Vollzeit

Zusammenfassung

Ladco Design Center seeks a warm, organized Showroom Concierge to be the first contact for clients, vendors, and visitors. The role combines hospitality with essential administrative support to the sales team and leadership, ensuring a premier showroom experience.

The ideal candidate excels in professional hospitality, engages confidently with guests, and thrives in a fast-paced, collaborative environment while helping maintain smooth showroom operations and client satisfaction.

Qualifikationen

• Experience in reception, hospitality, customer service, or administrative support.
• Exceptional interpersonal and communication skills with a professional demeanor.
• Strong organizational skills and ability to manage multiple priorities with accuracy.

Aufgaben

• Greet visitors and manage guest check-ins to create an outstanding first impression.
• Answer calls, route inquiries, and connect clients with Account Executives.
• Maintain front desk presentation and showroom hospitality amenities.
• Coordinate with sales and leadership to support showroom operations and reporting.
• Assist with inventory, product labeling, and related documentation with warehouse teams.
• Support event communications and guest registration for showroom events.

Kenntnisse

Hospitality

Customer service

Reception

Communication

Organizational skills

Tools

Microsoft Outlook

Excel

Jobbeschreibung

Ladco Design Center is seeking a warm, professional, and highly organized Showroom Concierge to serve as the first point of contact for our clients, vendors, and visitors. This individual plays an essential role in creating an exceptional first impression and delivering the concierge-level service that sets our showroom apart. The ideal candidate is a natural people person who takes pride in hospitality, communicates with confidence, and thrives in a collaborative, fast-paced environment. In addition to welcoming guests, this position provides critical administrative and operational support to our sales team and leadership, helping ensure our showroom operates efficiently and our clients receive an exceptional experience.

About Ladco

Ladco Design Center is the largest luxury home furnishings showroom dedicated to the interior design trade in the United States. With more than 60,000 square feet of showroom space, over 150 distinguished luxury brands, and a 40,000-square-foot warehouse, Ladco serves as a premier resource for interior design professionals throughout the Gulf Coast.

For more than 56 years, we have built our reputation on exceptional products, lasting relationships, and an unwavering commitment to service. Our motto, "Making Designers' Lives Easier," reflects our dedication to providing a one-stop destination and a level of personalized service that exceeds expectations. We are a collaborative, growing organization where every team member has the opportunity to contribute to our success.

Our Must-Haves

We believe the following qualities define a high-performing member of the Ladco team:

• Authenticity: Build trust through genuine hospitality, honesty, transparency, and integrity in every interaction.
• Comfort with Ambiguity: Remain flexible, resourceful, and composed when navigating competing priorities or unexpected situations.
• Emotional Intelligence: Demonstrate empathy, exceptional listening skills, and the ability to anticipate and respond thoughtfully to others' needs.
• Presence: Maintain a warm, polished, and confident demeanor that makes every visitor feel welcomed, valued, and comfortable.
• Innovation: Take initiative, identify opportunities for improvement, and embrace new ways to enhance the client experience and showroom efficiency.

Key Responsibilities

• Deliver an Exceptional Client Experience: Serve as the welcoming face and voice of Ladco, greeting visitors, managing incoming calls, coordinating guest check-ins, and connecting clients with their Account Executives.
• Manage Trade Account Administration: Process new client registrations, verify application information, maintain accurate customer records, coordinate account approvals, and provide access to Ladco's online catalog.
• Support Sales & Showroom Reporting: Maintain daily showroom traffic records, prepare scheduled sales and activity reports, and provide administrative support to the Showroom Director and Account Executives.
• Coordinate Inventory & Operational Support: Assist with inventory inquiries, merchandise records, product labeling, transfers, and related documentation in collaboration with the warehouse and operations teams.
• Maintain Front Desk & Office Operations: Oversee reception area presentation, showroom hospitality amenities, company correspondence, mail distribution, filing, and designated office supplies.
• Assist with Marketing & Showroom Events: Collaborate with the Showroom Director and Marketing Manager on event communications, guest registration, hospitality, and preparation of event materials.
• Contribute to Ladco's Culture & Success: Foster a positive, collaborative environment by communicating proactively, supporting fellow team members, taking ownership of responsibilities, and consistently demonstrating a commitment to exceptional service.

Experience & Requirements

• Previous experience in reception, hospitality, customer service, or administrative support; experience in a luxury showroom or interior design environment is preferred.
• Exceptional interpersonal and communication skills, with a professional demeanor and a genuine passion for helping others.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining accuracy and efficiency.
• Proficiency with Microsoft Outlook, Excel, and general office technology, with the ability to learn customer management, inventory, and reporting systems.
• Demonstrated ability to work independently, take initiative, follow through on responsibilities, and respond promptly to requests.
• A collaborative, dependable, and adaptable approach, with a commitment to maintaining confidentiality and supporting the success of the entire team.

Our Culture

At Ladco, we believe exceptional client experiences begin with exceptional people. We value authenticity, collaboration, accountability, and a shared commitment to doing whatever it takes to support our clients and one another. Every member of our team contributes to making Ladco a trusted resource for the design community and a welcoming, engaging place to work.

The Showroom Concierge is an important ambassador of these values, helping ensure that every interaction reflects the professionalism, hospitality, and service that define Ladco.

Additional duties may be assigned based on evolving business needs.