Brand Ambassador, Marketing Specialist

Pella Windows and Doors of WNY; City of Rochester (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the window and door industry is seeking a customer-focused individual to join their team. This role involves engaging with customers in the showroom, providing solutions, and supporting digital marketing initiatives. The ideal candidate will have strong customer service skills, experience in digital marketing, and the ability to work both independently and as part of a team. If you are energetic and detail-oriented, this position offers a great opportunity to grow within a reputable brand.

Qualifications

• 1-2 years of related experience or training required.
• Knowledge of construction or window/door applications is a plus.

Responsibilities

• Demonstrate products and handle customer calls.
• Maintain accurate lead data and provide project quotations.
• Support digital marketing efforts and organize showroom events.

Skills

Customer Service

Digital Marketing

Organizational Skills

Problem Solving

Attention to Detail

Education

High School Diploma

Bachelor's Degree

Associate's Degree

Tools

Microsoft Office

Salesforce

Job description

Job Description and Responsibilities

This position serves as the first point of contact for Pella showroom customers. Responsibilities include understanding customer needs, presenting solutions, entering and updating customer information in the CRM system, providing project quotations, scheduling appointments, and guiding customers through their experience with our brand and products.

The role also involves contributing to local digital marketing initiatives to enhance brand awareness and customer engagement online.

Key Responsibilities

• Demonstrate products in showrooms and at consumer events, emphasizing features and benefits.
• Handle customer calls, pre-qualify leads, and set sales appointments.
• Maintain accurate lead data in Salesforce.
• Read and interpret blueprints and provide project quotations.
• Organize and attend showroom events, lead presentations, and work flexible hours including weekends and evenings.
• Interact with architects, builders, and homeowners, developing industry relationships.
• Stay updated on product knowledge and competitive products.
• Support digital marketing efforts, monitor online reviews, and collaborate with marketing teams for content creation.

Skills and Qualifications

• Energetic personality with excellent customer service skills.
• Experience with digital marketing campaigns and content creation.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team.
• Attention to detail, adaptability, and professionalism in appearance.
• Proficiency with Microsoft Office and familiarity with proprietary software.

Minimum Requirements

• High School Diploma or GED; Bachelor's or Associate's degree preferred.
• One to two years of related experience or training.
• Knowledge of construction, blueprints, or window/door applications is a plus.