Showroom Experience Consultant

Pella Corporation; Scottsdale (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career growth opportunities

Modern showroom

Job summary

Pella Windows & Doors in Scottsdale, AZ is seeking a Showroom Experience Consultant to greet visitors, identify solutions, and showcase premium window and door products. You will be the first contact for homeowners, builders, architects, and designers, delivering an exceptional customer experience in a modern showroom environment.

This full-time, onsite role requires strong communication, organization, and CRM skills, with a focus on lead capture, appointment scheduling, and collaboration with

Qualifications

• 1+ years of experience in customer service, retail, hospitality, showroom, or sales environments.
• Excellent communication and interpersonal skills.
• Ability to learn new technology and CRM systems.
• Professional, positive, and customer-focused approach.

Responsibilities

• Greet showroom visitors and create a welcoming environment.
• Help customers identify solutions that fit project needs, style, and budget.
• Present products using displays, samples, digital tools, and marketing materials.
• Answer incoming calls and inquiries, qualify opportunities, and schedule appointments.
• Maintain accurate customer and lead information in CRM systems.
• Capture showroom traffic, leads, and customer appointments.
• Provide product information and support to homeowners, builders, contractors, architects, designers.
• Assist with local events, open houses, and community outreach.
• Maintain showroom displays, samples, and materials to high standard.
• Support inventory management of literature and product samples.

Skills

Communication

Interpersonal skills

Time management

Customer service

Education

High school diploma or GED

Tools

CRM software

Lead management systems

Job description

Showroom Experience Consultant

Pella Windows & Doors | Scottsdale, AZ Full-Time | Onsite | Monday-Friday, 10:00 AM-6:00 PM

About the Role

Pella Windows & Doors is seeking a customer-focused, energetic Showroom Experience Consultant to join our Scottsdale showroom team. As the first point of contact for homeowners, builders, architects, and designers, you will play a critical role in creating an exceptional customer experience while showcasing industry-leading window and door solutions.

This is an ideal opportunity for someone who enjoys interacting with people, has an eye for design, and wants to build a career with a premium brand in the home improvement and construction industry.

What You'll Do

• Greet and engage showroom visitors, creating a welcoming and professional environment.
• Help customers identify solutions that best fit their project needs, style preferences, and budget.
• Present Pella products using displays, samples, digital tools, and marketing materials
• Answer incoming calls and online inquiries, qualify opportunities, and schedule appointments for the sales team.
• Maintain accurate customer and lead information in CRM systems.
• Capture and track showroom traffic, leads, and customer appointments.
• Provide product information and support to homeowners, builders, contractors, architects, and designers.
• Assist with local events, open houses, home shows, and community outreach activities.
• Maintain a thorough understanding of Pella products, services, and industry trends.
• Partner with internal teams to address customer questions and ensure a seamless customer experience.
• Ensure showroom displays, samples, and materials are maintained and presented at the highest standard.
• Support inventory management of literature, product samples, and office supplies.
• Maintain showroom cleanliness, organization, and overall presentation.

What We're Looking For

• High school diploma or GED required.
• 1+ years of experience in customer service, retail, hospitality, showroom, or sales environments.
• Excellent communication and interpersonal skills.
• Strong organization, problem-solving, and time management abilities.
• Comfortable learning new technology and CRM systems.
• Professional, positive, and customer-focused approach.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience in home improvement, building materials, construction, interior design, furniture, remodeling, or related industries.
• Knowledge of windows, doors, residential construction, or design products.
• Experience working with CRM software and lead management systems.
• Associate degree or technical education.

Why Join Pella?

• Represent a premium, industry-leading brand.
• Work in a modern Scottsdale showroom environment.
• Interact with homeowners, builders, architects, and designers.
• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• Supportive, team-oriented culture.

Location: Scottsdale, AZ

Schedule: Monday-Friday, 10:00 AM-6:00 PM

Work Arrangement: Full-Time, Onsite

Pella Windows & Doors is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees.