Audience Services Representative

ATG Entertainment USA; San Antonio (TX); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

401k

Paid time off

Invites to Opening Nights

Job summary

ATG Entertainment USA is seeking an Audience Services Representative in San Francisco, CA. This full-time role involves handling customer inquiries, managing inbound sales calls, and assisting audiences with logistics. Ideal candidates will demonstrate strong organizational skills and the ability to multitask. The position offers benefits including medical insurance and paid time off, and requires availability for flexible scheduling including evenings and weekends.

Qualifications

• Experience helping customers with diverse needs and personalities.
• Ability to speak and understand English; second language valued.
• Previous box office and ticketing knowledge is a plus.

Responsibilities

• Handle large volume of in-bound sales calls.
• Maintain composure while handling complaints and customer service issues.
• Assist theatre audiences with trip logistics.

Skills

Customer service experience

Ability to multitask

Strong organizational skills

Critical thinking skills

Knowledge of Audience View ticketing system

Tools

Microsoft Office

Job description

POSITION: Audience Services Representative

LOCATION: San Francisco, CA

HOURS: Full-time, some evenings, weekends, and holidays required

COMPENSATION: $22.00/hour

About The Position

• Reports to Director of Audience Services
• Handles large volume of in-bound sales calls.
• Maintains composure and fairness while handling complaints, ticketing problems, and customer service issues.
• Handles AV errors while booking/exchanging tickets in AV by letting a supervisor know, tracking the issue if it cannot immediately be solved, and following up with guest to complete sale.
• Assist theatre audiences with trip logistics (parking, dining suggestions, etc.)
• Making outbound sales and marketing calls as needed.
• Handling fresh desk inquiries – responding to emails in a timely manner.
• Provides general office support: data entry, mail, filing, and various projects like shredding.
• Available to work flexible hours including some night/weekend shifts.
• Takes metered mail to post office.
• Takes will call to either theatre.
• Other duties to include kitchen responsibilities for personal use of dishes and refrigerated food storage in an effort to maintain a clean, organized communal workspace.

People, Places, and Things

• Work will take place in the ATG San Francisco Contact Center located in the Orpheum Theatre Building on Market Street, San Francisco
• ATG San Francisco, part of the Ambassador Theatre Group, is the preeminent theatrical entertainment company in the Bay Area, bringing live entertainment experience to San Francisco’s premier venues
• High level of guest interaction requires a patient, kind, and emotionally mature candidate
• Intimate knowledge of Audience View ticketing system and most Microsoft based software (training provided)

Experience And Skills

• Experience helping customers with diverse needs and personalities
• Ability to speak and understand English; second language greatly valued
• Previous box office and ticketing knowledge is considered a plus
• Ability to multitask (answer multiple phone lines, for example) while remaining calm and courteous
• Passion for and/or experience for the performing arts

Competencies

• Strong organizational skills, attention to detail, reliability, and punctuality
• Ability to quickly learn and retain information
• Strong critical thinking skills
• General understanding of theatre etiquette, ticketing, seating

Benefits

• Medical, dental, vision, life insurance, long-term disability, paid time off, 401k
• Invites to Opening Nights