Property Claims Adjuster II

Hartford Fire Ins. Co; Hartford (CT); Hybrid; USD 60,000 - 89,000; Full time

Job summary

The Hartford is hiring a Property Claims Adjuster II in a role that supports a hybrid or remote work arrangement. You will manage claim files, negotiate effectively, and make independent decisions to move claims forward while ensuring high-quality customer service.

Qualified candidates have a college degree or related claims handling experience, with strong analytical, communication, and integrity skills. Training and development are emphasized, with a focus on inclusion and ethics.

Qualifications

• College Degree or equivalent property claims handling experience is strongly preferred.
• Evidence of career growth and experience in construction preferred.
• Demonstrated ability to manage complex negotiations with urgency.
• Ability to handle competing priorities while maintaining quality and service.
• Strong desk management skills and advanced investigative thinking.

Responsibilities

• Handle claim files in accordance with claim quality standards and goals.
• Negotiate skilfully in challenging situations with internal and external groups.
• Make independent decisions to move claims forward.
• Provide high-quality customer service and meet stakeholder expectations.
• Assess exposure and manage file reserves appropriately.
• Identify and pursue subrogation, salvage and recovery opportunities.
• Recognize fraud indicators and initiate investigations.
• Develop jurisdictional knowledge, including independent adjusters and vendors.
• Maintain professionalism and credibility in all customer interactions.

Skills

Negotiation

Prioritization

Desk management

Critical thinking

Adaptability

AI tools

Customer focus

Job description

Property Claims Adjuster II - CL09DN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Sustaining The Hartford’s unique workplace culture is vital to delivering on our purpose – underwriting human achievement – and continuously producing outstanding results. Our enterprise work model, which reflects a mix of in-office, hybrid and fully remote roles, helps us attract, retain and develop the talent we need to achieve the company’s strategic goals. This role can be performed in either a hybrid or remote work arrangement. At The Hartford, we respect our employees for their unique perspectives, ideas and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customers’ needs while improving our performance. Character and customer value are just as vital to our reputation as financial performance which leads to behaviors that put the customer at the center of everything we do.

Claim File Management

Handle claim files in a manner consistent with Claim quality standards and goals.

Negotiate skillfully in challenging situations with internal and external groups.

Make independent business decisions to move claims forward as needed.

Consistently provide high-quality customer service.

Meet or exceed expectations and requirements of internal and external customers.

Properly assess the exposure of assigned claims.

Utilize organization and communication skills to effectively resolve assignments, manage claim deadlines, and appropriately manage vendors.

Develop technical and jurisdictional expertise, including knowledge of independent adjusters, contractors, vendors, etc.

Set appropriate and timely file reserves.

Identify and properly manage subrogation, salvage and other recovery opportunities.

Identify fraud indicators and initiate investigation.

Always demonstrate professionalism and establish credibility when interacting with customers; personally enhance The Hartford’s reputation in the marketplace.

Business Acumen and Technical Expertise

Demonstrate knowledge of LOB specific competencies to ensure effective management of claims.

Utilize verbal and numerical critical thinking skills to gather information and data; make sound decisions based upon the mixture of analysis, wisdom, experience and judgment.

Ability to communicate in a clear succinct manner (written and verbal).

Teamwork and Team Building

Support and help create a team environment that achieves diversity and inclusion behaviors.

Build appropriate rapport and constructive and effective relationships with people inside and outside the organization.

Represent The Hartford as a credible, trustworthy, flexible and dependable resource.

Demonstrate courtesy, honesty, integrity, respect and competence when interacting with others.

Consistently act with the highest level of integrity and adhere to general principles of business ethics.

Qualifications

• College Degree or equivalent property claims handling experience is strongly preferred.
• Relevant extracurricular or volunteer experience is also desired.
• Evidence of career growth.
• Experience in Construction Industry preferred, not required.
• Ability to handle complex and difficult negotiations with urgency.
• Ability to handle competing priorities while positively impacting the quality and service we are committed to delivering.
• Superior desk management skills required.
• Critical thinking skills inclusive of investigation, decision making and conflict resolution.
• Ability to contribute and promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another.
• Passionate desire to help both internal and external customers.
• Ability to embrace change and flourish with industry-changing technology and trends.
• Experience using AI tools like Copilot or ChatGPT to help with research, problem solving, data analysis or written communications.
• Ability to create and maintain loyal customers by creating a service experience that differentiates us within the industry.
• Ability to listen attentively to our customer’s needs and exhibit empathy during difficult situations.
• Ability to produce clear and grammatically accurate correspondence.

Additional Information

• Start Date will be Monday, January 25, 2027.
• Work schedule will be core business hours, Monday through Friday, 8:00 A.M. to 4:30 P.M. local time, with training hours potentially adjusted slightly to accommodate scheduling needs.
• Licensing prep time will be fully paid from January 25th - February 5th, 2027.
• Adjuster License required to be obtained prior to start of training February 8th, 2027.
• You will be required to successfully complete a multi-week New Hire Training Course.
• Must be available for the multi-week training from January 25th - April 23rd, 2027. Time off during training is not accommodated.
• Training will likely include 1 week of travel to Texas for in-person training the week of March 22nd, 2027.
• This role can have a Hybrid or Remote work arrangement.
• Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Scottsdale, AZ, a Naperville, IL, Alpharetta, GA) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).
• Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $59,520 - $89,280.

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Perks & Benefits Every day, a day to do right. Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.