Workers’ Compensation Senior Claim Representative

The Hartford; United States; Hybrid; USD 62,000 - 94,000; Full time

Job summary

The Hartford is hiring a Sr. Claim Representative to plan, investigate and settle workers' compensation claims. This role emphasizes timely investigations, accuracy, and adherence to statutory guidelines within a dynamic claims team.

The position offers hybrid or remote work arrangements. Start date is January 19, 2027, with hours Monday to Friday during core business times and a 5-week training period.

Qualifications

• Minimum of 2+ years of experience in workers' compensation claim handling.
• Certification exams and adjusting licenses as required by state.
• Outstanding interpersonal skills.
• Strong focus delivering outstanding customer service.
• Demonstrated strong written and verbal communication skills.
• Excellent time management skills with the ability to manage competing priorities.
• HS Diploma required; Bachelor's Degree is preferred.

Responsibilities

• Effectively manage workers' compensation claims requiring timely investigations and financial accuracy.
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims.
• Leverage a network of professionals to facilitate our mission of restoring the lives of our claimants.
• Provide exceptional customer service by establishing and maintaining productive business relationships with customers.
• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions.
• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures.
• Leverage contemporary technology to achieve accurate and efficient claim outcomes.
• Demonstrate professional diplomacy during all interactions with customers.
• Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement.
• Embrace a culture of continuous improvement.

Skills

Interpersonal skills

Customer service

Written and verbal communication

Time management

Education

HS Diploma

Bachelor's Degree (preferred)

Job description

Sr Representative Claims - CH08BE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies.

Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too.

Join our team as we help shape the future.

The Sr. Claim Representative is accountable for planning, recommending, and executing the investigation of workers' compensation claims.

Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of workers' compensation claims while consistently adhering to our corporate claim settlement policies.

Additionally, the representatives will work within established procedures in adherence to statutory, regulatory and ethical requirements.

This role can have a Hybrid or Remote work arrangement.

Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL, Alpharetta, GA) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).

Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Start Date: January 19, 2027 Hours: Monday - Friday, core business hours Training: 5 weeks

Responsibilities:

• Effectively manage workers' compensation claims requiring timely investigations and financial accuracy
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
• Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
• Provide exceptional customer service by establishing and maintaining productive business relationships with customers
• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
• Leverage contemporary technology to achieve accurate and efficient claim outcomes
• Consistently demonstrate professional diplomacy during all interactions with customers
• Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement
• Embrace a culture of continuous improvement

Qualifications:

• Minimum of 2+ years of experience in workers' compensation claim handling required
• Certification exams and adjusting licenses as required by state
• Outstanding interpersonal skills
• Strong focus delivering outstanding customer service
• Demonstrated strong written and verbal communication skills
• Demonstrated consistent high level of performance and achievement over career span
• Excellent time management skills with the ability to manage competing priorities
• HS Diploma required, Bachelor's Degree is preferred

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $62,400 - $93,600.

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Every day, a day to do right. Showing up for people isn't just what we do. It's who we are - and have been for more than 200 years.

We're devoted to finding innovative ways to serve our customers, communities and employees - continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined.

And while how we contribute looks different for each of us, it's these values that drive all of us to do more and to do better every day.