Vocational Case Manager

The Hartford; United States; Remote; USD 70,000 - 106,000; Full time

Job summary

The Hartford is seeking a Vocational Case Manager to support disability claimants through return-to-work planning, vocational analysis, and labor-market placement. You will collaborate with claimants, healthcare providers, employers and internal partners to assess work capacity, identify options and develop strategies that support informed disability determinations.

In this role you will provide job-seeking skills training, coordinate vocational training programs, and perform ongoing labor

Qualifications

• Master’s degree in Counseling or related field.
• Certified Rehabilitation Counselor (CRC) designation.
• Minimum of 3 years of clinical or vocational rehabilitation experience.
• Strong understanding of RTW best practices, ergonomics, FMLA, ADA accommodations and HR topics.
• Proficiency in case management systems and documentation standards.

Responsibilities

• Return-to-Work Coordination: design and execute transitional RTW plans, including job accommodations and retraining.
• Stakeholder Collaboration: communicate with physicians and internal/external partners to integrate RTW into treatment plans.
• Vocational Counseling & Training: provide job-seeking skills training, resume development, interview prep and training coordination.
• Labor Market Research & Placement: conduct local labor market research and match skills to viable opportunities.

Skills

Communication

Counseling

Interpersonal

Case management

Documentation

Analytical skills

Education

Master’s degree in Counseling

CRC certification

Job description

Vocational Case Manager - CT08HE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Summary

The Vocational Case Manager plays a critical role in supporting disability claimants through three core functions: return-to-work planning and intervention, employability and transferable skills analysis, and occupational analysis of job duties and functional demands. Through collaboration with claimants, healthcare providers, employers, and internal business partners, the Vocational Case Manager evaluates work capacity, identifies vocational options, addresses barriers to employment, and develops strategies that support successful work outcomes and informed disability claim determinations.

Key Responsibilities

• Return-to-Work Coordination Design and execute transitional RTW plans, including job accommodations, worksite modifications, and vocational retraining. Coordinate job placement services and monitor progress to ensure timely and successful workforce reintegration. Engage claimants in RTW planning, set expectations, and guide participation in preparatory activities.
• Stakeholder Collaboration Communicate with treating physicians to clarify functional capabilities and incorporate RTW into treatment plans. Collaborate with internal teams (Ability Analysts, Clinical Case Managers) and external partners to identify tools and resources that expedite RTW efforts. Advocate for claimant needs while balancing employer and insurer expectations.
• Vocational Counseling & Training Provide job-seeking skills training, including resume development, interview preparation, and application strategies. Offer vocational guidance, counseling, and education to enhance claimant confidence and readiness. Coordinate vocational training or retraining programs, ensuring cost-effectiveness and timely completion.
• Labor Market Research & Placement Conduct ongoing research of local labor markets to identify viable employment opportunities. Analyze transferable skills and recommend alternative job placements aligned with claimant capabilities.

Qualifications

• Education: Master’s degree in Counseling or related field.
• Certification: Certified Rehabilitation Counselor (CRC) designation required.
• Experience: Minimum of 3 years of clinical or vocational rehabilitation experience preferred, ideally in Employee/Group Benefits, workers’ compensation, disability management, or related settings.
• Knowledge: Strong understanding of RTW best practices, ergonomics, FMLA, ADA / Accommodations and related HR topics. Familiarity with labor market analysis tools and vocational assessment methodologies.
• Skills: Excellent communication, counseling, and interpersonal skills. Ability to analyze complex vocational barriers and develop creative solutions. Proficiency in case management systems and documentation standards.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $70,400 - $105,600

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us | Our Culture | What It’s Like to Work Here | Perks & Benefits

Every day, a day to do right. Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.