Short-Term Disability Claims Analyst II – Fast-Paced Impact

Principal Financial Group; United States; Remote; USD 28,000 - 44,000; Full time

Job summary

Principal Financial Group is seeking a Short Term Disability Claim Analyst 2 in the United States. In a fast-paced environment you will analyze medical, financial and contractual information to make timely claim decisions and communicate with employers, employees and providers.

You’ll use 4+ years of claims or customer service experience, strong verbal and written communication, attention to detail, and the ability to adapt to change to manage multiple tasks and ensure compliant, empathetic

Qualifications

• 4+ years of claims or customer service experience.
• Excellent verbal and written communication skills.
• Ability to adapt to frequent change and work independently.
• Strong attention to detail and confidentiality.
• Good math, analytics, problem‑solving and multitasking skills.
• Proficiency with business unit products, processes, and systems.

Responsibilities

• Acquire, analyze, and investigate medical, financial and contractual information to make effective and timely claim decisions.
• Connect with employers, employees and medical providers via phone, email, text, and letters.
• Provide customers with updates regarding medical conditions, restrictions, job duties and claim decisions.
• Supervise and follow up on outstanding items to ensure compliance with regulations and quality guidelines.

Skills

Analytical skills

Multitasking

Interpersonal skills

Communication skills

Attention to detail

MS Office

Education

Diploma

Tools

Microsoft Office

Web applications

CRM systems

Job description

Principal Financial Group is seeking a Short Term Disability Claim Analyst 2 in the United States. In a fast-paced environment you will analyze medical, financial and contractual information to make timely claim decisions and communicate with employers, employees and providers.

You’ll use 4+ years of claims or customer service experience, strong verbal and written communication, attention to detail, and the ability to adapt to change to manage multiple tasks and ensure compliant, empathetic