Remote Short-Term Disability Claims Analyst II

Principal Financial Group; Des Moines (IA); A distancia; USD 28.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension plan

Remote within the U.S.

Descripción de la vacante

Principal Financial Group is seeking a Short Term Disability Claim Analyst 2 to join a fast-paced, service-driven team. You will analyze medical and financial information, communicate with employers and healthcare providers, and guide customers through the claim process while maintaining strict confidentiality.

The role emphasizes independence, accuracy and empathy, with opportunities to impact clients during challenging life events.

Formación

• 4+ years of claims or customer service experience.
• Excellent verbal and written communication through phone, email, text, and letters.
• Ability to adapt to frequent change and work independently while taking ownership.
• Strong attention to detail and ability to maintain confidentiality.
• Good math, analytical, interpersonal, problem-solving and multitasking skills.
• Proficient with business unit products, processes and systems; able to navigate multiple software and web apps.
• Computer and typing proficiency including Microsoft Office and internet browsers.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Acquire, analyze, and investigate medical, financial and contractual information to make timely claim decisions.
• Connect with employers, employees and medical providers via phone, email, text, and letters.
• Provide customers with updates on medical conditions, restrictions, job duties and policy provisions to ensure understanding of the company position.
• Supervise and follow up on outstanding items to ensure compliance with regulations and quality guidelines.

Conocimientos

Claims experience

Customer service

Analytical skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Software navigation

Microsoft Office

Typing speed

Educación

Degree (Assoc/Bach)

Herramientas

Microsoft Office

Web applications

Email/phone tools

Descripción del empleo

Principal Financial Group is seeking a Short Term Disability Claim Analyst 2 to join a fast-paced, service-driven team. You will analyze medical and financial information, communicate with employers and healthcare providers, and guide customers through the claim process while maintaining strict confidentiality.

The role emphasizes independence, accuracy and empathy, with opportunities to impact clients during challenging life events.