Disability Claims Specialist II - Impactful, Analytical

MetLife; Tampa (FL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401(k) matching

Paid time off

Annual incentive

Stock-based incentives

Job summary

MetLife is hiring an IDI Claims Specialist for its Global Customer Service and Operations team in Tampa. You will evaluate disability income insurance claims, exercise independent judgment, and determine claims in line with contract provisions and service standards.

Key responsibilities include managing a high-volume caseload, performing detailed fact-finding, and coordinating with internal and external partners to deliver fair outcomes with accurate documentation.

Qualifications

• Excellent communication, customer service, organization, and professional writing skills.
• Bachelor’s degree preferred with 3–5 years of related experience.
• Experience using business systems and documentation tools to manage claim files.

Responsibilities

• Manage a caseload of pending, ongoing, and appeal reviews with timely, well-reasoned determinations.
• Conduct comprehensive fact-finding by gathering medical, financial, occupational, and stakeholder information.
• Develop clear documentation and correspondence, analyze evidence, identify gaps, and reconcile inconsistencies.
• Coordinate communication with insureds, attorneys, brokers, and partners, explaining decisions and resolving issues.
• Calculate and oversee benefit payments and financial components while maintaining accurate records.

Skills

Communication

Customer service

Independent work

Professional writing

Education

Bachelor’s degree

Tools

FINEOS

Job description

MetLife is hiring an IDI Claims Specialist for its Global Customer Service and Operations team in Tampa. You will evaluate disability income insurance claims, exercise independent judgment, and determine claims in line with contract provisions and service standards.

Key responsibilities include managing a high-volume caseload, performing detailed fact-finding, and coordinating with internal and external partners to deliver fair outcomes with accurate documentation.