Shopper Insights Client Manager

dunnhumby Ltd.; Bentonville, Northern (AR, KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working hours

Birthday off

Job summary

dunnhumby is seeking a Shopper Insights Senior Consulting Manager to join our Walmart team in Bentonville, USA. You will be a trusted advisor for retail and CPG clients, shaping client plans that deliver measurable value and ROI.

You will partner with Walmart Merchants and leading CPG brands to translate customer insights into strategic actions, manage cross‑functional teams, and identify new revenue opportunities while driving career development and performance across the unit.

Qualifications

• Client facing or stakeholder management experience.
• Knowledge of customer insights and consultative selling approach.
• Experience with SHOP/Shelf Review, Category management: assortment analytics, customer insight analytics.
• Accountable for all categories and CPGs within the business unit.
• Responsible for team management, strategy, structure and recruitment.
• Career development planning and performance reviews responsibilities.

Responsibilities

• You will be a trusted advisor for retail and CPG clients, developing a client plan that delivers measurable value and ROI.
• Work with Walmart Merchants and leading CPG partners to translate Walmart customer insights into collaborative decision-making.
• Own senior level CPG & Merchandising relationships and DV account director relationships.
• Identify new revenue streams and lead strategic initiatives across the SBU.

Skills

Client facing

Stakeholder management

Customer insights

SHOP/Shelf Review

Category management

Analytics

Team management

Recruitment

CPG relationships

DV account director relationships

Job description

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

Dunnhumby is seeking a Shopper Insights Senior Consulting Manager who expects more from their career to join our Walmart team in Bentonville, USA.You will be a trusted advisor for our retail and CPG clients, working side‑by‑side with them to ensure their success. Using customer insights derived from our data platform, you will own and develop a client plan that delivers recognizable value, client satisfaction and return on investment. You will work with Walmart Merchants andtheirmarket‑leading CPGpartnersto help them useWalmart customer insightsto place the customer at the heart of theircollaborativedecision‑making.

What we expect from you

• Mobility to be based in Bentonville
• Client facing or stakeholder management experience
• Knowledge of customer insights and consultative approach to selling
• Experience with the SHOP/Shelf Review, Category management: assortment analytics, customer insight analytics
• Accountable for all categories and CPGs within business unit
• Responsible for team management / strategy/ structure and recruitment
• Team career development plans and performance reviews
• Commercial responsibility / strategic initiative identification across SBU
• Identify new revenue streams
• Own Senior level CPG & Merchandising relationship
• Own DV account director relationship

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting‑edge technology that reflects our global ambition. But with a nimble, small‑business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

Global Diversity and Inclusion Questions

At dunnhumby, we utilise our diversity of thought as our competitive edge .

We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of.

Our diversity and inclusion work is designed tocultivate a culture of belonging,where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach.

We have a full D&I strategy to implement this long‑term behaviour change; in addition, we have five employee‑led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.