Shopkeeper

Jenis Splendid Ice Creams Llc.; Bryn Mawr (PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Monthly bonus

Paid time off

401k match

Sabbatical after 3 years

Volunteer day

50% discount

Job summary

Jeni's Splendid Ice Creams seeks a Shopkeeper to lead the shop team with a strong emphasis on customer service, training, and operational excellence. This full-time role involves supervising staff, ensuring top-notch scooping, managing scheduling, inventory, and HR functions while maintaining a clean, welcoming shop environment.

The right candidate shows passion for service, team-first attitude, and the ability to adapt to variable shifts including openings, closings, and weekends.

Qualifications

• Passionate about customer service.
• Strong work ethic and team-first mentality.
• Exceptional organizational and time management skills.
• Creative, resourceful problem solver.
• Prior management experience is a plus but not required.

Responsibilities

• Lead the shop team through training and role modeling exceptional service.
• Ensure beautiful scooping, hustle through lines and clean up late at night.
• Handle accounting, scheduling, inventory/ordering, and HR tasks.
• Oversee hiring, training, development and performance management.
• Manage all shop operations and ensure a positive guest experience.

Skills

Customer service

Leadership

Time management

Communication

Problem solving

Job description

At Jeni's, we're devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up-where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art.

The job of the Shopkeeper is to lead the Shop team by training and role modeling exceptional customer service, beautiful scooping, hustling through lines and late night deep cleaning, and treating all customers and team members with care and respect. Shopkeepers are full-time employees also responsible for accounting, scheduling, inventory/ordering, and all HR functions (hiring, training, development, and performance management of all team members). This full-time position also involves working variable shifts, including opening shifts, closing shifts, and/or weekend shifts

The qualified Shopkeeper candidate:

Passionate about customer service and inspires passion in their team

Strong work ethic, good heart, and team-first mentality

Exceptional organizational and time management skills with the ability to prioritize and achieve competing deadlines

Creative, resourceful, and proactive problem solver

Energetic, positive, and skillful communicator

Eagerness to adapt and grow as a leader

Committed to the well-being of their shop team, their community, and the environment around them .

Prior management experience, particularly in the service industry, is a plus but is not required

Benefits we offer:

• Monthly bonus potential for shop performance
• Paid time off, including sick, vacation, and holiday pay
• 4% match on 401k contributions after 3 months of employment
• A one-month paid sabbatical after 3 years of continuous service
• Annual paid day to volunteer for a non-profit organization that matters to you
• 50% discount at Jeni's Scoop Shops and online

About Jeni's Splendid Ice Creams:

Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni's who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore.

Our Shopkeeper make a difference in their shop, their community, and in how they lead their team and serve their customers.

While upholding rigorous safety and cleanliness standards has always been part of how we operate at Jeni's, due to Covid-19 we have added additional measures in our scoop shops to optimally support the safety and health of our employees and customers.

Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form.