Shop Leader | Customer Service, Team Growth & Ops

Jenis Splendid Ice Creams Llc.; Chagrin Falls (OH); On-site; USD 56,000 - 62,000; Full time

Benefits offered by this job

Monthly bonus

Paid time off

401k match

Sabbatical

Volunteer day

Shop discount

Job summary

Jeni’s Splendid Ice Creams is seeking a Shopkeeper for our Chagrin Falls shop. The role leads the shop team, trains staff, and models exceptional customer service, while managing daily operations, inventory, and HR tasks.

The position is full-time with variable shifts including openings, closings, and weekends. A passion for ice cream and team leadership are essential, with bonus potential and benefits offered.

Qualifications

• Passionate about customer service and inspires passion in their team.
• Strong work ethic and team-first mentality.
• Excellent organizational and time management skills.
• Creative, resourceful, and proactive problem solver.
• Energetic, positive, and effective communicator.
• Eagerness to grow as a leader.
• Committed to team well-being, community, and environment.
• Prior management experience in the service industry is a plus but not required.

Responsibilities

• Lead shop team through training and role modeling exceptional service.
• Ensure beautiful scooping and efficient line management.
• Handle late-night deep cleaning and maintain a clean shop.
• Oversee HR: hiring, training, development, and performance management.
• Oversee accounting, scheduling, inventory and ordering.
• Work variable shifts including opening/closing and weekends.

Skills

Customer service

Leadership

Time management

Communication skills

Organizational skills

Problem solving

Job description

Jeni’s Splendid Ice Creams is seeking a Shopkeeper for our Chagrin Falls shop. The role leads the shop team, trains staff, and models exceptional customer service, while managing daily operations, inventory, and HR tasks.

The position is full-time with variable shifts including openings, closings, and weekends. A passion for ice cream and team leadership are essential, with bonus potential and benefits offered.