Shopify & E‑commerce Ops Assistant (Contract)

GAUI; Miami (FL); Vor Ort; USD 36.000 - 54.000; Teilzeit

Zusammenfassung

Gaui, a Miami-based lifestyle brand, is seeking an E-commerce Assistant to support daily Shopify operations, product listings, and customer experience. This role blends hands-on website maintenance with problem solving to improve navigation, merchandising, and order accuracy.

You'll work closely with the E-commerce Coordinator and Brand Director, handling customer inquiries, promotions, and seasonal launches, while exploring AI tools to boost efficiency.

Qualifikationen

• 2–4 years of experience in e-commerce, Shopify operations, customer experience, or a related digital role.
• Experience working with Shopify, including product management, collections, orders, and basic store administration.
• Strong written communication skills and a customer-first mindset.
• Comfortable using AI tools such as ChatGPT and Claude; willingness to learn Claude Code is essential.
• Basic understanding of HTML, CSS, or Shopify Liquid is a plus.
• Familiarity with e-commerce metrics, particularly conversion rate, average order value, and customer experience indicators.
• Strong attention to detail and ability to manage several responsibilities simultaneously.
• Organized, proactive, resourceful, and comfortable working within a small, fast-moving team.
• Interest in fashion, lifestyle brands, digital merchandising, and online shopping experiences.

Aufgaben

• Assist with daily Shopify store management and product listings.
• Maintain accurate collections, menus, filters and categories.
• Support launches, restocks, promotions, and events.
• Coordinate website refreshes and homepage updates.
• Identify broken links and merchandising inconsistencies.
• Handle customer service cases via email, live chat, and other channels.
• Assist with order inquiries, tracking, and returns.
• Use Claude Code and ChatGPT to support Shopify theme adjustments and research.
• Participate in website optimization and conversion rate improvements.
• Document repeatable processes and internal guidelines.

Kenntnisse

Customer-first mindset

Strong written communication

Attention to detail

Multitasking

Curious and accountable

Tools

Shopify

Liquid

Claude Code

ChatGPT

HTML

CSS

Jobbeschreibung

Gaui, a Miami-based lifestyle brand, is seeking an E-commerce Assistant to support daily Shopify operations, product listings, and customer experience. This role blends hands-on website maintenance with problem solving to improve navigation, merchandising, and order accuracy.

You'll work closely with the E-commerce Coordinator and Brand Director, handling customer inquiries, promotions, and seasonal launches, while exploring AI tools to boost efficiency.