BCS-Shop Technician-Boyne Mountain

Sugarloaf Mountain Corporation; Boyne Falls (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Sugarloaf Mountain Corporation in Boyne Falls, MI is seeking a Shop Technician to tune and mount ski and snowboard bindings, greet customers, and support daily shop operations. You will assist guests with equipment fitting, explain use and care, and ensure items are properly adjusted while delivering friendly service.

Ideal candidates have at least two years of tuning/binding mounting experience, are available weekends and evenings, and work well in a team.

Qualifications

• High school diploma or GED required.
• Must be 18+ years old.
• Available to work weekends, evenings and holidays.
• 2 years of ski/snowboard tuning and bindings mounting/adjusting experience.
• Excellent communication and teamwork skills.

Responsibilities

• Greet customers and provide information on ski equipment.
• Assist with equipment fitting and explain care of items.
• Help customers select items and ensure proper adjustments.
• Educate customers on safety in skiing and snowboarding.
• Tune, repair, and store equipment per vendor instructions.
• Document rentals and sales and manage receipts.
• Oversee repair, cleaning, and maintenance of equipment.
• Notify supervisor of maintenance needs.
• Perform additional tasks as assigned.

Skills

Customer service

Communication skills

Teamwork

Detail oriented

Problem solving

Education

High school diploma or GED

Job description

Overview

As a Shop Technician you are responsible for tuning and mounting ski and snowboard bindings, interacting with customers and other assigned tasks.

Responsibilities

The Shop Technician's typical job functions include:

• Greeting customers as they enter the ski shop, and provide them with information on available skiing and snowboarding equipment and supplies
• Assisting customers with equipment and fitting hardware, ensuring they’re made aware of the use and care of each item
• Providing customers with support in selecting theappropriate items, and ensuring they’re properly adjusted
• Educating customers about safety precautions required during skiing and snowboarding activities
• Tuning, repairing, and storing equipment and supplies according to vendor or manufacturers’ instructions
• Confirming that the function of each item communicated to the customer and provide answers to any additional queries
• Responding to customers in a positive manner, especially when they are relating a problem or issues and attempt to resolve it on immediate basis
• Completing required documentation for each rental and sale, ensuring that receipts and change are in order
• Overseeing the repair, cleaning and maintenance of rented/new/used equipment, both in a preventative and regular capacity
• Making sure the service shop is operating properly and that any need for maintenance communicated to the supervisor
• Other tasks may be assigned

Qualifications

This position may be for you if:

• You are at least 18 years old
• You have achieved a high school diploma or GED equivalent
• You are available to work weekends, evenings and holidays
• You have 2 years of ski/snowboard tuning and binding mounting/adjusting experience
• You are interested in a customer service based position thatinvolves customer interaction
• You are able to communicate effectively, work well with a team and are detail oriented