Shop Supervisor: Lead Service Operations & Growth

Cox Automotive; De Pere (WI); Sur place; USD 74 000 - 111 000; Plein temps

Avantages offerts par ce poste

Flexibility to take vacation with pay

seven paid holidays

up to 160 hours of paid wellness

Bereavement leave

time off to vote

jury duty leave

volunteer time off

military leave

parental leave

Résumé du poste

Cox Fleet is hiring a Shop Supervisor at the Wisconsin Bus Sales location to lead the Service department and support growth for the company. The role emphasizes budget attainment, KPI performance, safety, and strong leadership over technicians and coordination with sales and parts teams.

The ideal candidate will balance service operations with revenue development, manage warranty issues, and drive customer satisfaction while promoting professional growth and adherence to company policies.

Qualifications

• High School Diploma or GED with 5 years related experience or equivalent combinations.
• Safe drivers needed; valid driver’s license required.
• Must be at least 21 years or older.
• Coaching, mentoring, teaching, discipline and tough conversations with mobile technicians.
• Knowledge of mobile work environment and maintenance processes.
• Coordinate multiple group efforts to solve technician issues.
• Act with a high sense of urgency.

Responsabilités

• Achieve annual Service department budget.
• Achieve weekly, monthly, and yearly Service KPIs.
• Daily management of Service operations.
• Support bus sales and parts to maintain customer satisfaction.
• Manage Warranty issues.
• Maintain safe, clean facility.
• Manage Service department vehicles.
• Review Service schedules to maintain volumes.
• Promote growth of Service staff through training.
• Lead weekly staff meetings.
• Plan and conduct Monthly Safety Meetings.
• Maintain professional relationships with suppliers, customers and team.
• Identify revenue and profit opportunities in market area.
• Develop quarterly sales plans per customer to direct and maintain profit.
• Obtain sales via calls, estimates, quotes and proposals.
• Complete call reports and customer profiles.
• Grow knowledge of product specs across lines.
• Promote company offerings for Wisconsin Bus needs.
• Develop and implement operations plan to maximize Service margins.
• Achieve yearly Service budget goals.
• Perform other duties as assigned.

Connaissances

Ethics & Values

Action Oriented

Technician Focus

Customer Focus

Systems

Functional/Technical Skills

Listening

Interpersonal Savvy

Problem Solving

Formation

High School Diploma / GED + 5 yrs exp

Bachelor’s degree + 3 yrs exp

Master’s degree + 1 yr exp

PhD + up to 1 yr exp

Outils

Dispatching software

Workday

Salesforce

Kronos

Power BI

Description du poste

Cox Fleet is hiring a Shop Supervisor at the Wisconsin Bus Sales location to lead the Service department and support growth for the company. The role emphasizes budget attainment, KPI performance, safety, and strong leadership over technicians and coordination with sales and parts teams.

The ideal candidate will balance service operations with revenue development, manage warranty issues, and drive customer satisfaction while promoting professional growth and adherence to company policies.