Fleet Shop Supervisor — Lead Maintenance & Operations

Cox Automotive Inc.; De Pere (WI); On-site; USD 74,000 - 111,000; Full time

Benefits offered by this job

Flexible vacation

Seven paid holidays

Wellness hours

Job summary

Cox Fleet is seeking a Shop Supervisor at our Wisconsin Bus Sales location to lead the Service department and drive efficient, safe operations. You will manage daily activities, budgets, and KPI attainment while collaborating with sales and parts to maximize customer satisfaction.

The role requires a high school diploma or equivalent with substantial related experience, a valid driver’s license, and a proven ability to lead mobile technicians and teams.

Qualifications

• High School Diploma/GED with 5 years' related experience or equivalent combinations as described.
• Valid driver's license and ability to drive; must be 21+.
• Coaching, mentoring, teaching, discipline, and handling difficult conversations with mobile technicians.
• Knowledge of mobile work environment, maintenance practices, and mobile maintenance processes.
• Ability to coordinate multiple group efforts and act with a high sense of urgency.

Responsibilities

• Achieve annual Service department budget.
• Achieve weekly, monthly, and yearly Service KPI targets.
• Daily management of Service operations following policies and procedures.
• Support bus sales and parts by maintaining customer satisfaction.
• Monitor warranty issues and maintain safe, clean facilities.
• Lead weekly staff meetings and Monthly Safety Meetings.

Skills

Coaching & mentoring

Discipline & tough conversations

Urgency orientation

Customer focus

Interpersonal savvy

Problem solving

Technician focus

Team leadership

Education

High School Diploma/GED + 5 years related experience

Bachelor's degree + 3 years related experience

Master's degree + 1 year experience

Ph.D. + up to 1 year experience

Tools

Workday

Salesforce

Kronos

Power BI

Dispatching software

Job description

Cox Fleet is seeking a Shop Supervisor at our Wisconsin Bus Sales location to lead the Service department and drive efficient, safe operations. You will manage daily activities, budgets, and KPI attainment while collaborating with sales and parts to maximize customer satisfaction.

The role requires a high school diploma or equivalent with substantial related experience, a valid driver’s license, and a proven ability to lead mobile technicians and teams.