Shop Supervisor

Dallas Trailer Repair Co; Minnesota; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the trailer repair industry is seeking a full-time Service Operations Manager to oversee shop operations. This role involves leadership, operational management, and ensuring customer satisfaction. The ideal candidate will have extensive mechanical knowledge, strong leadership skills, and the ability to foster a customer-centric culture. Responsibilities include managing staff, ensuring safety compliance, and driving operational excellence. Candidates with ASE certifications and substantial experience in truck and trailer mechanics are highly desirable.

Benefits

Competitive Pay

Benefits Available

Qualifications

• 5+ years of experience for Class A Mechanic.
• 3-5 years for Class B Mechanic.
• 1-3 years for Class C Mechanic.

Responsibilities

• Oversee and manage service operations at the shop.
• Supervise and support mechanics.
• Build and maintain relationships with key customers.

Skills

Leadership

Customer Service

Mechanical Acuity

Attention to Detail

Education

High School Diploma or GED

Tools

Pneumatic tools

Toolbox

Job description

Full-Time | On-Site | Competitive Pay | Benefits Available

Position Summary

Oversee and manage service operations at a specified shop location, ensuring efficient and effective operation of the service centers. Responsibilities include leadership, operational management, and customer service duties, as outlined below.

Areas of Responsibilities and Duties:

1. Leadership and Management

• Provide direction and leadership to shop operations
• Supervise and support mechanics
• Monitor and assess shop performance

Operational Oversight

• Collaborate with Service Managers to establish and monitor KPIs related to service quality, efficiency, and customer satisfaction
• Oversee daily shop operations, ensuring smooth workflow and timely repairs
• Implement standardized processes, procedures, and safety protocols

Customer Relationship Management

• Build and maintain strong relationships with key customers to understand their needs and ensure satisfaction
• Work with Service Managers to address inquiries and concerns professionally

Employee Management and Development

• Supervise all shop employees
• Enforce policies, including discipline and termination procedures
• Approve and process employee time records and PTO requests
• Conduct performance evaluations and coordinate training initiatives

Identify opportunities for process improvements, innovation, and automation to enhance operations and service quality

Compliance and Safety

• Ensure adherence to safety regulations and industry standards
• Address safety and compliance issues promptly
• Maintain a safe, organized, and tidy work environment

Reporting and Communication

• Prepare and audit reports on KPIs as required
• Promote clear communication across service centers

Crisis Management

• Respond swiftly to emergencies, managing crises effectively
• Inspect and monitor equipment, tooling, and facilities
• Communicate maintenance needs and keep the shop organized

Skills and Requirements:

• Proficiency in reading and writing in English for documentation
• Ability to analyze and diagnose mechanical issues in trucks and trailers
• Deep knowledge of trailer and truck mechanical systems and repair experience
• High School Diploma or GED
• ASE certifications are highly desirable
• Class A Mechanic: 5+ years of experience
• Class B Mechanic: 3-5 years of experience
• Class C Mechanic: 1-3 years of experience
• Ability to pass pre-employment tests and background checks
• Attention to detail, efficiency, mechanical acuity, and basic math skills

Tool Requirements (if hired as Working Supervisor):

• Toolbox: 3 Drawer or larger top chest with bottom box
• Tools: Pliers, screwdrivers, hammers, punches, flashlight
• Pneumatic tools: Drill, air hammer, air riveter 1/4"

Physical Requirements:

• Pass drug and medical physical tests
• Work in uncomfortable conditions and physically demanding positions
• Stand for prolonged periods and lift up to 50 pounds
• Access trailer roofs or interiors using ladders

Additional Skills:

• Exceptional leadership and organizational skills
• Drive operational excellence and foster a customer-centric culture
• Promote continuous improvement and possess extensive knowledge of semi-trailer repair and job costing

This description outlines primary duties, but additional tasks may be assigned as needed. Flexibility and adaptability are expected.