Shop & Service Manager: Lead Operations & Quality

BMI Inc.; Littleton (CO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Training available

Job summary

Buddy Isles Tire & Automotive in Littleton, CO is seeking a hands-on Shop / Service Manager to run daily operations from write-up to delivery. You’ll keep jobs on schedule, assist techs with diagnostics and complex repairs, and ensure high-quality work before customers are informed.

You will lead from the floor, mentor technicians, coordinate with service advisors, and uphold safety and shop protocols in a busy multi-bay environment. Training available for the right person.

Qualifications

• Proven experience as a lead technician, shop foreman, or service manager in a busy independent or multi-bay shop — required.
• Strong diagnostic and repair knowledge across general automotive (tires, brakes, suspension, engines, electrical, inspections) plus heating and A/C.
• Comfortable dispatching work, managing flow, and talking to both techs and customers.
• Clear communicator and problem-solver. High attention to detail and safety.
• Familiarity with shop management / estimating software (Tekmetric preferred) plus ALLDATA / Identifix or equivalent.
• ASE certifications or equivalent hands-on experience preferred (A7 Heating & A/C a plus).

Responsibilities

• Own daily shop-floor operations: dispatch repair orders, balance workload, and keep jobs on schedule.
• Assist technicians with diagnostics, complex repairs, and second opinions—including heating and A/C systems.
• Perform quality control on completed work before it goes back to the customer.
• Maintain a clean, organized, safe shop. Enforce shop protocols, PPE, and equipment care.
• Monitor technician productivity, efficiency, and clocked hours. Coach in real time.
• Source, quote, and order parts so jobs are not waiting on parts or overpaying for them.
• Oversee shop cleanliness and upkeep of company fleet vehicles.

Skills

Leadership

Diagnostics

Dispatching

Communication

Safety

Education

ASE certifications

Tools

Tekmetric

ALLDATA

Identifix

Job description

Buddy Isles Tire & Automotive in Littleton, CO is seeking a hands-on Shop / Service Manager to run daily operations from write-up to delivery. You’ll keep jobs on schedule, assist techs with diagnostics and complex repairs, and ensure high-quality work before customers are informed.

You will lead from the floor, mentor technicians, coordinate with service advisors, and uphold safety and shop protocols in a busy multi-bay environment. Training available for the right person.