Automotive Service Lead & Guest Experience Coach

Big Brand Tire & Service; Falcon (CO); Sur place; USD 60 000 - 91 000; Plein temps

Avantages offerts par ce poste

Competitive pay + commission

Paid vacation and holidays

Medical, dental, vision, life, and ins

401(k) with company match

Employee discounts and referralBonuses

ASE reimbursement

Career growth opportunities

Résumé du poste

Big Brand Tire & Service in Colorado Springs is seeking an Automotive Assistant Manager to lead service operations and guide the guest experience. You will build estimates, explain work clearly, and drive sales with confident close of repairs.

The role requires 1–3 years in automotive service management, a strong service-sales background, and the ability to manage a high-volume shop. Weekend availability is expected, with growth into store leadership.

Qualifications

• Experience leading automotive service teams or retail repair leadership.
• Proven ability to drive service sales (tires, brakes, maintenance, or mechanical).
• Experience guiding teams in high-volume, fast-paced environments.
• Strong communication and problem-solving skills.

Responsabilités

• Lead from the front: open/close, set daily game plan, keep the shop safe, clean, and efficient.
• Own the guest experience: greet, advise, build estimates, explain work clearly, close sales with confidence.
• Bridge between techs and customers; translate inspections into trusted recommendations.
• Coach advisors and techs, reinforce processes, celebrate wins, address gaps.
• Run the business: inventory, cash handling, scheduling, KPI tracking, OSHA/EHS compliance.
• Cover the deck when Store Manager is out; model elite standards on every shift.

Connaissances

Automotive service management

Service sales

Team leadership

Communication

Customer service

Description du poste

Big Brand Tire & Service in Colorado Springs is seeking an Automotive Assistant Manager to lead service operations and guide the guest experience. You will build estimates, explain work clearly, and drive sales with confident close of repairs.

The role requires 1–3 years in automotive service management, a strong service-sales background, and the ability to manage a high-volume shop. Weekend availability is expected, with growth into store leadership.