Small and Large Custodial Equipment Service Technician

Americhem International; Allentown (Lehigh County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

401(k) plan with company match

Additional voluntary benefits

Generous Paid Time Off and paid HOLID

Job summary

Americhem International in Allentown seeks an experienced Field Service Technician to install, repair, and maintain commercial cleaning equipment at customer locations. This role is based in our Allentown market and may involve travel to service accounts and coordinate with customers.

The ideal candidate is reliable, customer-focused, and an excellent communicator. We look for someone with a strong service mindset and a commitment to helping Americhem remain our customers’ Partner in Clean.

Qualifications

• High school diploma or GED (Bachelor’s degree or factory cert preferred).
• Strong communication and customer service skills.
• Ability to manage workflow efficiently and independently.
• Ability to lift up to 55 pounds.
• Strong mechanical aptitude and problem-solving skills.
• Proficiency with computers, including Microsoft Office.
• Knowledge of general safety requirements.

Responsibilities

• Client Support: on-site diagnostics, testing, and service on customer equipment and circuits.
• Troubleshoot issues and resolve service requests promptly.
• Ensure systems operate efficiently and error-free.
• Maintain positive customer relationships and follow all company service standards.
• Equipment & Service: troubleshoot equipment issues and complete work orders.
• Provide quotes for repair work and recommend equipment upgrades when appropriate.
• Assist customers with equipment and parts inventory needs.
• Shop & Vehicle Maintenance: maintain cleanliness and organization of the service shop.
• Ensure service vehicles are clean, stocked, and maintained.
• Dispenser Installations: install chemical dispensing systems and related equipment for customer accounts.

Skills

Strong communication

Customer service skills

Mechanical aptitude

Problem-solving

Independent workflow

Education

High school diploma or GED

Bachelor’s degree or factory certification

Tools

Microsoft Office

Job description

Americhem International—Pennsylvania’s leading distributor of janitorial supplies, cleaning equipment, industrial packaging, commercial laundry chemicals, office supplies, and bulk chemicals—is seeking anexperienced Field Service Technicianto join our team. This role is based in our Allentownmarketand is responsible for installing, repairing, and maintaining commercial cleaning equipment at customer locations.

The ideal candidate is reliable, customer-focused, and an excellent communicator. We are looking for someone with a strong service mindset and a commitment to helping Americhem remain our customers’Partner in Clean.

Responsibilities

Client Support

• Perform on-site diagnostics, testing, and service on customer equipment and circuits
• Troubleshoot issues and resolve service requests promptly
• Ensure systems operate efficiently and error-free
• Maintain positive customer relationships and follow all company service standards

Equipment & Service

• Troubleshoot equipment issues and complete work orders
• Provide quotes for repair work and recommend equipment upgrades when appropriate
• Assist customers with equipment and parts inventory needs

Shop & Vehicle Maintenance

• Maintain cleanliness and organization of the service shop
• Ensure service vehicles are clean, stocked, and maintained

Dispenser Installations

• Install chemical dispensing systems and related equipment for customer accounts

Requirements

• High school diploma or GED required (Bachelor’s degree or factory certification preferred)
• Strong communication and customer service skills
• Ability to manage workflow efficiently and independently
• Ability to lift up to 55 pounds
• Strong mechanical aptitude and problem-solving skills
• Proficiency with computers, including Microsoft Office
• Knowledge of general safety requirements

About Americhem

Americhem is a wholesale facility supply company dedicated to helping organizations maintain cleaner, healthier, and more efficient facilities.

We offer a competitive and comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) plan with company match
• Additional voluntary benefits
• Generous Paid Time Off and paid holidays

Americhem is proud to offer a team-oriented, supportive, and fun work environment.