Shop Service Advisor – Forklifts & Heavy Equipment

Shoppa's Material Handling; Kansas City (MO); On-site; USD 36,000 - 60,000; Full time

Job summary

Shoppa’s Material Handling, a family-owned dealer of Toyota Material Handling, is seeking a Shop Service Advisor in Kansas City, MO. The role focuses on processing work orders, maintaining shop logs, coordinating repairs, and ensuring timely communication with customers and internal teams.

The ideal candidate has a high school diploma, 2+ years in a heavy equipment or forklift environment, and strong interpersonal skills to support a fast-paced service shop.

Qualifications

• High school diploma or equivalent required.
• 2+ years experience in heavy equipment, automotive, or forklift environments preferred.
• Strong interpersonal skills and a team player mentality.
• Able to meet deadlines and stay detail oriented.

Responsibilities

• Creates work orders (shop services, planned maintenance, and warranty).
• Ensure accuracy of work order information (model, serial number).
• Continually updates and verifies shop log and master schedule.
• Tracks work order status and timelines.
• Coordinates pick-up/delivery of units and subletting with correct information.
• Communicates with maintenance and shop staff to ensure smooth operations.

Skills

Interpersonal skills

Team player

Detail oriented

Deadline oriented

Education

High school diploma or equivalent

Tools

Excel

Word

PowerPoint

Outlook

Job description

Shoppa’s Material Handling, a family-owned dealer of Toyota Material Handling, is seeking a Shop Service Advisor in Kansas City, MO. The role focuses on processing work orders, maintaining shop logs, coordinating repairs, and ensuring timely communication with customers and internal teams.

The ideal candidate has a high school diploma, 2+ years in a heavy equipment or forklift environment, and strong interpersonal skills to support a fast-paced service shop.