Field Service Technician

Shoppa's Material Handling; Kansas City (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading material handling dealership is seeking a Field Service Technician in Kansas City, MO. The role involves on-site inspections, diagnosing issues with lift trucks, and providing excellent customer service. Candidates should possess a high school diploma and a clean driving record, with at least 2 years' experience in material handling or heavy equipment. Strong mechanical aptitude and communication skills are essential. The position requires maintaining equipment safety standards and driving a company van safely.

Qualifications

• Clean driving record required.
• Minimum of 2 years' experience with material handling equipment.
• Experience with auto, truck, or military repairs is beneficial.

Responsibilities

• Perform on-site inspection, diagnosis, and repairs of lift trucks.
• Inspect equipment and provide reports on condition and repair needs.
• Maintain company vehicle and ensure safety standards.

Skills

Strong mechanical aptitude

Good communication skills

Customer service skills

Education

High school diploma or equivalent

Tools

Mechanic tools

Job description

Family owned and operated since 1981, Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

Job Summary

The primary function of a Field Service Technician is to perform on‑site inspection, diagnosis and repairs of customer’s lift trucks and equipment at their location. Conduct overall inspection to verify the truck is up to safety standards and make recommendations on any required repairs. Enter necessary information on work orders and work order summary. Must have good communication skills and world class customer service.

Essential Functions

• Coordinate daily schedule with Field Service Advisor
• Provide excellent customer service at the site
• Communicate with the customer upon arrival and update as needed
• Inspect the forklift and/or issues that were reported
• Give customer full report on condition of equipment and what is needed to repair equipment along with the cost to do so
• Diagnose and repair equipment per customer request
• Quality control each job to ensure completeness
• Communicate with customer and dispatch on job completion
• Clean the area after work is completedVerify the equipment is up to safety standards
• Inspect company vehicle and initiate necessary scheduled maintenance per service manual guidelines
• Drive in a safe and courteous manner. Every day is a major responsibility to insure the employees’ safety as well as others on the road
• Complete and submit all work orders every day through electronic tablets that are issued to you
• Company issued van must be kept clean and orderly to allow technician to work efficiently while presenting a professional image to our customers.

Qualifications

• High school diploma or equivalent
• Clean driving record
• Minimum of 2 years’ experience working on material handling equipment or heavy industrial equipment
• Auto, truck, or military repairs experience will be considered
• Requires strong mechanical aptitude
• Must have mechanic tools

Physical Demands And Working Conditions

The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.

Physical Demands

Sitting, standing, and walking (up to continuously); frequent use of computer and telephone requiring repetitive finger, hand, and arm movement; occasionally carry office supplies and other miscellaneous items up to 50 pounds. Continuous use of seeing, hearing, verbal communication.

Working Conditions

Work indoors and outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.

Shoppa’s Material Handling is an Equal Opportunity Employer, including disabled/veterans”; (b) “EOE/Disability/Vets”; or (c) “Shoppa’s provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.”