Shop Operations Leader — Lean, Growth & Service Excellence

Peak Industrial Company; Fife (WA); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

PTO

Paid training

Growth opportunities

Paid holidays

Job summary

Peak Thermo King in Seattle, WA is seeking an experienced Operations Manager to lead the shop, repairs, installations and daily workflow for 20-25 service staff. The role promotes safety, customer service, accountability and continuous improvement, reporting to the Senior Director of Operations.

The ideal candidate has 5+ years of shop leadership, strong people skills, and proven ability to drive productivity, manage resources and growth initiatives while delivering results.

Qualifications

• 5+ years of experience managing people in a shop environment.
• Lean and continuous improvement experience.
• Strong computer proficiency (Excel, Word).
• Bachelor's or Associate degree preferred.
• Ability to develop positive customer experiences.

Responsibilities

• Foster teamwork and safety at all times with all employees.
• Develop, analyze, and review production reports to improve utilization and productivity.
• Drive daily production through the shop by planning resources to match output.
• Supervise staff including hiring, training, evaluating performance, and compensation recommendations.
• Monitor production data and financial performance to drive continuous improvement in service efficiency.
• Be a member of the site management team to provide growth and business development recommendations.
• Identify revenue growth opportunities and pricing recommendations for service.
• Work with customers and technical experts to resolve complaints satisfactorily.
• Schedule and supervise deployment of mobile technicians.
• Ensure communication on repair is managed properly with technicians and parts.

Skills

Operations management

Lean concepts

Customer experience

Microsoft Office

Education

Associates or Bachelor's degree

Tools

ADP payroll

Excel

MS Office

Job description

Peak Thermo King in Seattle, WA is seeking an experienced Operations Manager to lead the shop, repairs, installations and daily workflow for 20-25 service staff. The role promotes safety, customer service, accountability and continuous improvement, reporting to the Senior Director of Operations.

The ideal candidate has 5+ years of shop leadership, strong people skills, and proven ability to drive productivity, manage resources and growth initiatives while delivering results.