Shop Operations Leader II - Performance & Growth

Ryder System, Inc.; Monroe (LA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Ryder System, Inc. is seeking an Operations Manager II to oversee locations with 131–370 equivalent truck units and lead technicians, customer coordinators, and support staff. The role ensures labor efficiency, safety, and high service levels while meeting financial targets.

You will supervise labor planning, performance management, and staff development, aligning shop operations with company procedures and quality standards to maximize uptime and customer satisfaction.

Qualifications

• Proven ability to lead and develop teams in a shop/field environment.
• Experience managing labor planning, scheduling, and performance metrics.
• Strong understanding of safety, quality, and asset management processes.

Responsibilities

• Direct and optimize labor planning, scheduling, and workforce deployment.
• Drive customer satisfaction, on-time delivery, and uptime through effective shop management.
• Manage budgets, P&L, cost controls, and vendor relations at the location.

Skills

Leadership

Communication

Data analysis

Microsoft Office

Fleet management software

Education

HS diploma/GED

Associate's degree preferred

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Fleet Management Software

Job description

Ryder System, Inc. is seeking an Operations Manager II to oversee locations with 131–370 equivalent truck units and lead technicians, customer coordinators, and support staff. The role ensures labor efficiency, safety, and high service levels while meeting financial targets.

You will supervise labor planning, performance management, and staff development, aligning shop operations with company procedures and quality standards to maximize uptime and customer satisfaction.