Senior Operations Leader - Fleet & Service Excellence

Ryder; Dallas (TX); On-site; USD 90,000 - 93,000; Full time

Job summary

Ryder in Dallas, TX seeks a Senior Operations Manager to lead a multi-location team supporting ~375 trucks. You will drive labor planning, scheduling, and performance against metrics, while upholding Ryder processes and safety standards.

You will mentor operations staff, manage budgets and vendor relationships, and align operations with sales for growth opportunities. The role emphasizes delivering reliable service and strong customer outcomes in a fast-paced environment.

Qualifications

• H.S. Diploma/GED required; Associate's degree preferred.
• Experience leading operations teams and driving performance.
• Strong communication and customer-service orientation.

Responsibilities

• Oversee operations and personnel across locations with ~375 trucks.
• Lead labor planning, scheduling, and productivity optimization.
• Manage budgets, P&L, and financial targets for maintenance operations.
• Ensure compliance with policies, SOPs and safety standards.
• Lead Talent development: training and succession planning.
• Drive customer satisfaction and uptime through proactive management.

Skills

Accountability

Communication

Data analytics

Safety focus

Customer relationships

Problem solving

Leadership

Teamwork

Time management

Attention to detail

Multi-tasking

Education

H.S. Diploma

Associate's Degree

Tools

Microsoft Office

Job description

Ryder in Dallas, TX seeks a Senior Operations Manager to lead a multi-location team supporting ~375 trucks. You will drive labor planning, scheduling, and performance against metrics, while upholding Ryder processes and safety standards.

You will mentor operations staff, manage budgets and vendor relationships, and align operations with sales for growth opportunities. The role emphasizes delivering reliable service and strong customer outcomes in a fast-paced environment.