Shop Manager: Lead a Customer-Driven Auto Care Team

Take 5 Oil Change Biloxi; Jackson (TN); On-site; USD 52,000 - 68,000; Full time

Job summary

Take 5 Oil Change Biloxi is seeking a Shop Manager to lead a busy service team in a fast-paced environment. You’ll oversee daily operations, monitor customer experience, and ensure Take 5 standards are met across oil changes, blade replacements, tire inflations and light maintenance tasks.

We’re looking for a people-person with leadership skills who can recruit, coach, and schedule staff, check in with customers, manage inventory, payroll, and payroll submission, while driving results and

Qualifications

• Be prepared for early hours and working approximately 55 hours per week.
• Shop Managers are the first line of defense for customer service
• Must be adaptive to change
• Basic computer skills are needed
• Must maneuver in and out of a shallow 3’ deep pit used to position yourself safely under cars
• You will walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling and turning
• You may need to work in hot/cold weather conditions
• Always be alert and aware of your surroundings
• Must be able to lift up to fifty (50) pounds

Responsibilities

• Recruiting, Interviewing, Onboarding
• Responsible for motivating the team, holding the team accountable, and making personnel decisions
• Check in with customers before they leave the shop to make sure they had a great experience
• Ensure crew actively provides excellent customer experience
• Control inventory: Conduct End of Period (EOP) and End of Year (EOY) inventory
• Place product orders
• Understand the shop’s financials to drive results and beat budget
• Conduct quarterly employee evaluations
• Submit payroll
• Create crew schedule
• Support technicians with their duties

Job description

Take 5 Oil Change Biloxi is seeking a Shop Manager to lead a busy service team in a fast-paced environment. You’ll oversee daily operations, monitor customer experience, and ensure Take 5 standards are met across oil changes, blade replacements, tire inflations and light maintenance tasks.

We’re looking for a people-person with leadership skills who can recruit, coach, and schedule staff, check in with customers, manage inventory, payroll, and payroll submission, while driving results and