Shop Manager I

U-Haul; Abilene (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Full medical coverage

Prescription plans

Dental and vision plans

Career stability

Opportunities for advancement

Tuition Reimbursement Program

Employee Stock Ownership Plan (ESOP)

401(k) savings plan

Job summary

U-Haul is seeking a Shop Manager in Texas to lead a rental equipment repair shop. You will direct 15+ shop personnel, manage maintenance programs, and ensure safety certifications before rental. You will oversee budget adherence and multiple repair activities across fleets.

The role requires strong leadership, commitment to quality, and familiarity with U-Haul standards and warranty procedures. Training and advancement opportunities are available.

Qualifications

• Must be able to safely operate a motor vehicle.
• Understand the concept of productionizing and implement it.
• Develop labor specialization using a qualification matrix.
• Familiar with warranty procedures and guidelines; goal oriented.
• Familiar with U-Haul Product Standards.

Responsibilities

• Engage in operation of a rental equipment repair shop with 15+ staff.
• Stay on budget by adhering to KRAs and standards.
• Direct shop personnel in PM and repair services on multiple fleets.
• Direct repairs of trailers, rental items, and manage sublet vendors.
• Oversee parts inventory and set min/max levels for control.
• Participate in training programs (JET) and other U-Haul trainings.
• Ensure equipment passes Safety Certification Inspection before rental.
• Handle hiring, promotion, evaluation, training, and disciplinary actions.

Skills

Safe vehicle operation

Productionizing

Labor specialization

Warranty procedures

U-Haul standards

Repair campaign adherence

Budget compliance

Safety certifications

People leadership

Job description

Ready to rev up your career? Are you ready to take the next step in your career? Are you leader with a knack for fixing things? If so, consider a role as U-Haul Company’s Shop Manager. In this position you will work under the direction of the Marketing Company President, profitably direct shop personnel.

Shop Manager Primary Responsibilities

• Engage in the operation of a rental equipment repair shop, normally consisting of 15+ repair shop personnel who perform preventive maintenance and repair on U-Haul trucks and trailers.
• Be on budget through compliance with the operating standards within each Key Result Area (KRA).
• Direct shop personnel in the performance of major preventive maintenance services on the rotation truck fleet and direct shop personnel in the performance of standard preventive maintenance (PM) services on the rotation and one-way truck fleet.
• Direct repair of trailer, support rental items and general rental items as required.
• Direct parts-inventory management, including establishing minimums and maximums for accurate inventory control.
• Maintain ongoing educational training through the Joint Efforts in Training (JET) Program and participation in the other U-Haul provided training programs for shop personnel.
• Perform truck and trailer repairs commensurate with personnel capability and the facility, to include engine, transmission, drive train and van body repairs, and manage sublet vendors for specialized work such as collision damage.
• Ensure that U-Haul rental equipment passes as a minimum standard, a Safety Certification Inspection before being released into rental service.
• Personnel administration including hiring, promoting, evaluating performance, training and disciplining shop personnel up to and including termination.

Qualifications

• Must be able to safely operate a motor vehicle
• Understand the concept of productionizing and be able to implement it
• Develop specialization of labor and use qualification matrix with shop staff.
• Be familiar with warranty procedures and guidelines and be goal oriented.
• Must be familiar with U-Haul Product Standards.
• Follow repair campaigns and special programs exactly; maintain quotas and/or goals.
• Ensure that equipment repair is within published repair limits or obtain authorizations from the U-Haul Technical Center for any repairs that will exceed published repair limits prior to beginning such repairs.
• Ensure that all equipment is repaired with economy and effectiveness (E&E) and in accordance with established monthly repair budgets. Ensure that all Company funds are promptly remitted to U-Haul International according to established policies.
• Ensure quality and total serviceability of repaired products for customer satisfaction.
• Must perform safety certifications to ensure quality of work completed
• Be familiar with U-Haul financial guidelines pertaining to profit and loss concepts, profit sharing and related matters.
• Consult with the MCP and U-Haul Technical Center for guidance in interpreting Company policies and programs and for direction regarding upgrading the shop’s capabilities according to repair requirements in the area served.
• Comply with all U-Haul programs, policies and procedures; encourage participation of all shop personnel in all U-Haul supported training programs including both Ford and GMC training classes and the Joint Efforts in Training )JET) Program to enhance or upgrade mechanical skills.
• Must be 18 or older

U-Haul Offers

• Full medical coverage, if eligible
• Prescription plans, if eligible
• Dental and vision plans
• Registered Dietitian Program, if eligible
• Gym Reimbursement Program
• Weight Watchers, if eligible
• Virtual doctor visits
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University®
• Business-travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation and sick days, if eligible
• Employee Stock Ownership Plan (ESOP)
• 401(k) savings plan
• Life insurance
• Critical illness/group accident coverage
• 24-hour physician available for kids
• MetLaw Legal Program
• MetLife auto and home insurance
• Mindset App Program
• Discounts on cell phone plans, hotels and more
• LifeLock identity theft protection
• Savvy consumer-wellness programs - from health-care tips to financial wellness
• Dave Ramsey’s SmartDollar Program
• U-Haul Federal Credit Union membership

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes, or chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves, or shields.

Physical Demands

The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs. assisted or unassisted.