Shop Manager I

U-Haul International, Inc.; Abilene (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) savings plan

Life insurance

Tuition Reimbursement Program

Paid holidays, vacation and sick days

ESOP

MetLife auto and home insurance

Employee Assistance Program

Health and wellness programs

Job summary

U-Haul International, Inc. is seeking a Shop Manager to oversee a truck-and-trailer repair operation. You will direct 15+ repair staff, manage maintenance on rotation fleets, enforce budgets, and ensure safety certifications are completed before rental release.

You will also handle parts inventory, training programs (JET), and collaboration with internal centers for policy guidance and quality control. A strong emphasis on productivity and standards is required.

Qualifications

• Must be able to safely operate a motor vehicle.
• Familiar with warranty procedures and guidelines and goal orientation.
• Be familiar with U-Haul Product Standards and repair limits.
• Follow repair campaigns and maintain quotas and/or goals.
• Ensure that equipment repair is within published limits or obtain authorizations where needed.
• Ensure quality and total serviceability of repaired products for customer satisfaction.
• Must perform safety certifications to ensure quality of work.
• Be familiar with profit/loss concepts, profit sharing and related matters.

Responsibilities

• Engage in operation of a rental equipment repair shop with 15+ personnel.
• Be on budget through compliance with operating standards within each KRA.
• Direct shop personnel in preventive maintenance on rotation truck fleet and PM services on rotation and one-way fleets.
• Direct repair of trailer, rental items and general items as required.
• Direct parts inventory management with min/max levels for accuracy.
• Maintain ongoing educational training through JET and other training programs.
• Perform truck and trailer repairs including engine, transmission, drive train and van body repairs; manage sublet vendors.
• Ensure equipment passes Safety Certification prior to rental service.
• Personnel administration including hiring, evaluation, training and disciplining up to termination.
• Ensure adherence to U-Haul programs and training, including Ford and GMC classes and JET.

Skills

Motor vehicle operation

Productionizing concept

Labor specialization

Warranty procedures

U-Haul product standards

Budget adherence

Safety certifications

Leadership of shop staff

Job description

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Shop Manager Primary Responsibilities:

• Engage in the operation of a rental equipment repair shop, normally consisting of 15+ repair shop personnel who perform preventive maintenance and repair on U-Haul trucks and trailers.
• Be on budget through compliance with the operating standards within each Key Result Area (KRA).
• Direct shop personnel in the performance of major preventive maintenance services on the rotation truck fleet and direct shop personnel in the performance of standard preventive maintenance (PM) services on the rotation and one-way truck fleet.
• Direct repair of trailer, support rental items and general rental items as required.
• Direct parts-inventory management, including establishing minimums and maximums for accurate inventory control.
• Maintain ongoing educational training through the Joint Efforts in Training (JET) Program and participation in the other U-Haul provided training programs for shop personnel.
• Perform truck and trailer repairs commensurate with personnel capability and the facility, to include engine, transmission, drive train and van body repairs, and manage sublet vendors for specialized work such as collision damage.
• Ensure that U-Haul rental equipment passes as a minimum standard, a Safety Certification Inspection before being released into rental service.
• Personnel administration including hiring, promoting, evaluating performance, training and disciplining shop personnel up to and including termination.

Qualifications

• Must be able to safely operate a motor vehicle
• Understand the concept of productionizing and be able to implement it
• Develop specialization of labor and use qualification matrix with shop staff.
• Be familiar with warranty procedures and guidelines and be goal oriented.
• Must be familiar with U-Haul Product Standards.
• Follow repair campaigns and special programs exactly; maintain quotas and/or goals.
• Ensure that equipment repair is within published repair limits or obtain authorizations from the U-Haul Technical Center for any repairs that will exceed published repair limits prior to beginning such repairs.
• Ensure that all equipment is repaired with economy and effectiveness (E&E) and in accordance with established monthly repair budgets. Ensure that all Company funds are promptly remitted to U-Haul International according to established policies.
• Ensure quality and total serviceability of repaired products for customer satisfaction.
• Must perform safety certifications to ensure quality of work completed
• Be familiar with U-Haul financial guidelines pertaining to profit and loss concepts, profit sharing and related matters.
• Consult with the MCP and U-Haul Technical Center for guidance in interpreting Company policies and programs and for direction regarding upgrading the shop’s capabilities according to repair requirements in the area served.
• Comply with all U-Haul programs, policies and procedures; encourage participation of all shop personnel in all U-Haul supported training programs including both Ford and GMC training classes and the Joint Efforts in Training (JET) Program to enhance or upgrade mechanical skills.
• Must be 18 or older
• Full medical coverage, if eligible
• Prescription plans, if eligible
• Dental and vision plans
• Weight Watchers, if eligible
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University
• Business-travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation and sick days, if eligible
• Employee Stock Ownership Plan (ESOP)
• 401(k) savings plan
• Life insurance
• 24-hour physician available for kids
• MetLaw Legal Program
• MetLife auto and home insurance
• Discounts on cell phone plans, hotels and more
• LifeLock identity theft protection
• Savvy consumer-wellness programs - from health-care tips to financial wellness
• Dave Ramsey's SmartDollar Program

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes, or chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves, or shields.

Physical Demands:

The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. \"Sam\" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.