Shop Manager and Service Writer

Walkerautoinc; Elkton (KY); On-site; USD 85,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays

Paid Vacation

Profit-Sharing Retirement Plan

Store Manager career path bonuses

Job summary

Walker Automotive seeks a high-energy, results-driven Shop Manager & Service Writer to lead our team and be the face of the store. You will manage front-of-house customer experience and back-of-house workflow, driving excellence, accountability, and a WOW customer journey built on transparency and integrity.

We offer elite compensation with commission tied to gross profit, a profit-sharing retirement plan, comprehensive health and wellness benefits, and a clear path to Store Manager.

Qualifications

• At least 5 years in a management or supervisory role.
• 1 year of professional sales experience with a proven ability to close with integrity.
• Strong Windows/Email skills with a typing speed of at least 30 WPM.
• Ability to manage a fast-paced environment from 7:00 AM to 5:00 PM daily.

Responsibilities

• Lead the staff to meet sales objectives while upholding high standards and policies.
• Proactively prevent service issues and strengthen client loyalty through relationships.
• Maintain high-velocity workflow and operational efficiency using shop systems.
• Support the shop’s flow in all tasks, big or small.

Skills

Leadership

Relationship management

Operational mastery

No job too small mindset

Tools

Shopfix

Salesfix

Job description

Lead the Legacy: Shop Manager & Service Writer – Elite Leadership Opportunity

Are you a high-energy leader who demands excellence and thrives on building genuine, long-term relationships? Walker Automotive is looking for a powerhouse Shop Manager & Service Writer to champion our mission and lead our team to the next level of operational success.

At Walker, we don't just manage shops; we restore the values of the classic service industry. We are looking for a 'Values-Keeper' who will ensure every client receives a 'WOW experience' rooted in radical transparency and integrity.

The Role: Strategic Leader & Mission Champion

As our Shop Manager, you are the face of the company and the primary driver of our culture. You will lead by example, managing both the front-of-house customer experience and the back-of-house workflow efficiency.

• Leadership & Accountability: Lead the staff to meet sales objectives while holding every team member to our high standards and policies.
• Relationship Management: Proactively prevent service issues and skillfully turn challenges into opportunities to strengthen client loyalty.
• Operational Mastery: Maintain a high-velocity, efficient workflow using advanced shop management software.
• A 'No Job Too Small' Mentality: Whether it's running a shuttle or assisting the team, you do whatever it takes to support the shop's flow.

Elite Compensation & Future-Focused Benefits

We believe in rewarding the leaders who grow our business. Our compensation package is designed to provide both immediate high-earning potential and long-term security.

• High-Yield Earnings: Realistic annual potential between $85,000 and $150,000.
• Performance-Driven Pay: Your compensation includes a commission based on the Gross Profit of your personal performance.
• NEW: Profit-Sharing Retirement Plan: We are invested in your future. Our new profit-sharing plan ensures that as you drive the company to win, you share in that victory for your retirement.
• Comprehensive Health & Wellness: Includes Health Insurance, Paid Holidays, and Paid Vacation.
• Career Ascension: Dedicated opportunities to grow into a Store Manager role with additional bonuses based on net profit increases.

Professional Development & Tools

We invest more in our leaders than any other shop in the region.

• Continuing Education: 40 hours of paid training per year.
• Industry-Leading Systems: Enrollment in Shopfix and Salesfix training to sharpen your leadership and sales skills.
• Networking: Opportunities to attend national conferences and learn from the best in the automotive business.

What You Bring to the Table

• Proven Leadership: At least 5 years in a management or supervisory role.
• Sales Excellence: 1 year of professional sales experience with a proven ability to close with integrity.
• Technical Proficiency: Strong Windows/Email skills with a typing speed of at least 30 WPM.
• Operational Stamina: Ability to manage a fast-paced environment from 7:00 AM to 5:00 PM daily.