Shop Manager and Service Writer

Walkerautoinc; Clarksville (TN); On-site; USD 85,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays

Paid Vacation

Profit-Sharing Retirement Plan

Commission on Gross Profit

Career Growth into Store Manager

Job summary

Walker Automotive in Clarksville, TN is seeking a dynamic Shop Manager & Service Writer to lead our team and uphold the values that define our service culture. You will oversee front-of-house client interactions and back-of-house workflow to ensure a WOW experience rooted in transparency and integrity.

Ideal candidates bring 5+ years in management, proven sales ability, and strong Windows/Email skills. You will drive performance with a no-nonsense attitude and opportunities for career growth

Qualifications

• At least 5 years in a management or supervisory role.
• 1 year of professional sales experience with a proven ability to close with integrity.
• Strong Windows/Email skills with a typing speed of at least 30 WPM.
• Ability to manage a fast-paced environment from 7:00 AM to 5:00 PM daily.

Responsibilities

• Lead the staff to meet sales objectives while upholding high standards and policies.
• Proactively prevent service issues and strengthen client loyalty.
• Maintain high-velocity, efficient workflow with shop management software.
• Support the shop's flow by taking on tasks as needed (No Job Too Small).

Skills

Leadership

Relationship Management

Operational Mastery

Sales Excellence

Customer Service

Tools

Shopfix

Salesfix

Job description

Lead the Legacy: Shop Manager & Service Writer – Elite Leadership Opportunity

Are you a high-energy leader who demands excellence and thrives on building genuine, long-term relationships? Walker Automotive is looking for a powerhouse Shop Manager & Service Writer to champion our mission and lead our team to the next level of operational success.

At Walker, we don't just manage shops; we restore the values of the classic service industry. We are looking for a 'Values-Keeper' who will ensure every client receives a 'WOW experience' rooted in radical transparency and integrity.

The Role: Strategic Leader & Mission Champion

As our Shop Manager, you are the face of the company and the primary driver of our culture. You will lead by example, managing both the front-of-house customer experience and the back-of-house workflow efficiency.

• Leadership & Accountability: Lead the staff to meet sales objectives while holding every team member to our high standards and policies.
• Relationship Management: Proactively prevent service issues and skillfully turn challenges into opportunities to strengthen client loyalty.
• Operational Mastery: Maintain a high-velocity, efficient workflow using advanced shop management software.
• A 'No Job Too Small' Mentality: Whether it's running a shuttle or assisting the team, you do whatever it takes to support the shop's flow.

Elite Compensation & Future-Focused Benefits

We believe in rewarding the leaders who grow our business. Our compensation package is designed to provide both immediate high-earning potential and long-term security.

• High-Yield Earnings: Realistic annual potential between $85,000 and $150,000.
• Performance-Driven Pay: Your compensation includes a commission based on the Gross Profit of your personal performance.
• NEW: Profit-Sharing Retirement Plan: We are invested in your future. Our new profit-sharing plan ensures that as you drive the company to win, you share in that victory for your retirement.
• Comprehensive Health & Wellness: Includes Health Insurance, Paid Holidays, and Paid Vacation.
• Career Ascension: Dedicated opportunities to grow into a Store Manager role with additional bonuses based on net profit increases.

Professional Development & Tools

We invest more in our leaders than any other shop in the region.

• Continuing Education: 40 hours of paid training per year.
• Industry-Leading Systems: Enrollment in Shopfix and Salesfix training to sharpen your leadership and sales skills.
• Networking: Opportunities to attend national conferences and learn from the best in the automotive business.

What You Bring to the Table

• Proven Leadership: At least 5 years in a management or supervisory role.
• Sales Excellence: 1 year of professional sales experience with a proven ability to close with integrity.
• Technical Proficiency: Strong Windows/Email skills with a typing speed of at least 30 WPM.
• Operational Stamina: Ability to manage a fast-paced environment from 7:00 AM to 5:00 PM daily.