Shop Manager

T5 WEST OPERATIONS LLC; Alamogordo (NM); On-site; USD 60,000 - 70,000; Full time

Job summary

T5 WEST OPERATIONS LLC in Alamogordo, NM seeks a Full Time Service Manager to lead an automotive shop, supervise technicians, and ensure high standards of service and safety. You will handle opening/closing, inventory control, staffing, payroll, and scheduling while coaching the team to deliver excellent customer experiences and meet budget goals.

The role requires physical stamina and strong communication in a fast‑paced environment.

Qualifications

• Must be adaptive to change and able to lead through evolving business needs.
• Ability to learn and retain detailed product and service knowledge.
• Basic computer skills required.
• Must be able to maneuver in and out of a 3-foot deep pit safely.
• Capable of walking, standing, bending, stooping, twisting, and performing physical tasks for extended periods.
• Must be able to lift up to 50 pounds.
• Comfortable working in varying weather conditions (hot/cold).
• Strong awareness of surroundings and adherence to safety protocols.
• Excellent communication skills with the public.
• Reliable transportation is required.

Responsibilities

• Supervise shop floor operations and assign technicians.
• Perform opening and closing procedures.
• Monitor and adjust inventory; conduct End of Period (EOP) and End of Year (EOY) inventory.
• Place product orders and manage stock.
• Recruit, interview, and onboard new team members.
• Motivate the team and make personnel decisions.
• Conduct quarterly employee evaluations and submit payroll.
• Create and manage crew schedules.
• Train and develop team members for performance growth.
• Promote a positive and professional work environment.
• Ensure customers have excellent experiences.
• Check in with customers to ensure satisfaction.

Skills

Leadership

Adaptability

Customer service

Communication

Basic computer skills

Physical stamina

Safety awareness

Reliability

Mobility

Job description

Job DetailsJob Location: 1151 Alamogordo - Alamogordo, NM 88310Position Type: Full TimeSalary Range: $60,000.00 - $70,000.00 Base+Commission/yearTravel Percentage: NegligibleJob Shift: DayJob Category: AutomotivePosition Summary

Key Responsibilities

Leadership & Operational Management

• Supervise shop floor operations, ensuring technicians are properly assigned and vehicles are serviced thoroughly.
• Perform opening and closing procedures.
• Monitor and adjust inventory levels; conduct End of Period (EOP) and End of Year (EOY) inventory.
• Place product orders and manage stock levels.
• Recruit, interview, and onboard new team members.
• Motivate the team, hold members accountable, and make personnel decisions.
• Conduct quarterly employee evaluations and submit payroll.
• Create and manage crew schedules.
• Train and develop team members to ensure consistent performance and growth.
• Serve as a role model, promoting a positive and professional work environment.
• Ensure the crew consistently delivers excellent customer experiences.
• Check in with customers before they leave to ensure satisfaction and address any concerns.
• Understand and manage shop financials to drive results and meet or exceed budget goals.

Technical Duties

• Drain motor oil, replace oil filters, and grease chassis fittings.
• Wash windshields and adjust tire pressure.
• Inspect and top off vehicle fluids.
• Assist customers in selecting oil types and additional services.
• Deliver excellent customer service both verbally and in writing.
• Process payments for services rendered.
• Perform coolant exchanges and fill services.
• Restock and maintain inventory on the shop floor.
• Maintain cleanliness of the shop, office, and bathrooms.
• Perform any and all other assigned duties.

QualificationsQualifications & Requirements

• Must be adaptive to change and able to lead through evolving business needs.
• Ability to learn and retain detailed product and service knowledge.
• Basic computer skills required.
• Must be able to maneuver in and out of a 3-foot deep pit safely.
• Capable of walking, standing, bending, stooping, twisting, and performing physical tasks for extended periods.
• Must be able to lift up to 50 pounds.
• Comfortable working in varying weather conditions (hot/cold).
• Strong awareness of surroundings and adherence to safety protocols.
• Excellent communication skills with the public.
• Reliable transportation is required.