Shop Makers Assistant Store Manager - Pike St

Shop Makers; Seattle (WA); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Company Paid Sick Time

Performance Bonus

Medical (health + dental)

Employee discounts

Job summary

Shop Makers in Seattle is seeking an Assistant Store Manager for our Pike Street flagship. You’ll lead a team of 8–12, support artisan partnerships, and ensure exceptional customer experiences in a busy, local-maker environment.

Responsibilities include recruiting and onboarding new artisans, training staff, scheduling, and maintaining visual merchandising. You’ll collaborate with leadership to drive sales, mentor your team, and uphold Makers’ values of community and transparency.

Qualifications

• High school diploma, GED, or equivalent experience.
• Knowledge of customer service principles and processes.
• 2+ years’ experience in sales, retail, or customer service environments.
• Business administration proficiency a plus.
• Experience in team leadership & facilitation of work.

Responsibilities

• Assist with recruiting and onboarding new artisans, keeping vendor occupancy at 97%+.
• Support Makers during move-in/out, providing guidance, feedback, and completing data entry in Google Sheets & Paperform.
• Build strong connections with vendors, ensuring they feel supported in-store and by email.
• Assist the Store Manager with hiring, training, and onboarding new team members.
• Help create schedules to ensure the store is fully staffed while staying on budget.
• Motivate and inspire your team to deliver outstanding customer and vendor experiences.

Skills

Customer service

Sales experience

Team leadership

Business administration

Education

High school diploma or GED

Job description

Position: Assistant Store Manager - Pike Street

Hours: 32 - 40 hours / week

Wage: $22-$25 USD / hour

On-site: Remote/hybrid work not approved for this role

• Company Paid Sick Time
• Performance Bonus
• Medical (health + dental)
• employee discounts
• All benefits subject to qualifications and eligibility.

About Makers

At Shop Makers, we’re redefining retail through a thoughtfully curated collection of locally crafted, handmade goods. With 28 retail locations, we’ve supported over 1,400 artisans in growing their businesses and have generated more than $60 million in sales to date.

Our mission is bold and focused: to empower local makers with a platform to thrive. We champion community, sustainability, and creativity - values that are reflected not only in our products, but in our people.

Why This Role Matters

As our Pike St Assistant Store Manager, you will support the management of our flagship Seattle location! You'll be a leader in an amazing store packed with over 80 local artisans entrusting you to help grow their businesses. You'll champion culture at your store, helping create a space where creativity, trust, and transparency thrive.

From supporting and recruiting new artisans, to training and mentoring your team, you will have the opportunity to create real impact every day in all aspects of Makers. This role has massive opportunities for growth as we have big plans to expand and continue supporting Artisans across the U.S.

What you'll do

Support & Grow the Maker Community

• Assist with recruiting and onboarding new artisans, keeping vendor occupancy at 97%+.
• Support Makers during their move-in/out, providing guidance, feedback, and completing data entry in Google Sheets & Paperform.
• Build strong connections with our vendors, ensuring they feel supported in-store and by email.
• Assist the Store Manager with hiring, training, and onboarding new team members.
• Help create schedules to ensure the store is fully staffed while staying on budget.
• Motivate and inspire your team to deliver outstanding customer and vendor experiences.

Drive Sales & Deliver an Outstanding Experience

• Share your product knowledge and passion for our makers with customers.
• Resolve store-level issues quickly and positively.
• Process point-of-sale transactions quickly and accurately.

Keep the Store Running Smoothly

• Ensure the store meets visual merchandising standards through presentation, replenishment, and housekeeping.
• Maintain a clean, visually appealing, and welcoming environment.
• Stay current with Shop Makers’ policies, services, and events, and communicate them effectively to staff and customers.
• High school diploma, GED, or equivalent experience.
• Knowledge of customer service principles and processes.
• 2+ years’ experience in sales, retail, or customer service environments.
• Business administration proficiency a plus.
• Experience in team leadership & facilitation of work.

Schedule

• One weekend availability day required.
• Flexible 6-8 hour shifts, full time role at 32-40 hours per week

To get inspired, check us out at shopmakers.us or on Instagram @shopmakers.us.

We sincerely thank everyone who applies to join Makers. While we may not be able to respond to each applicant due to capacity, please know we truly value the time and interest you put into connecting with us. Our hiring decisions are based on qualifications, merit, and business needs, and we are committed to developing, retaining, and celebrating our teammates. At Makers, we foster a culture of inclusion and respect and are dedicated to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment and hiring process; applicants are asked to make their needs known.