Shop General Manager: Lead & Grow Teams | Flexible Schedule

potbelly; Park Ridge (IL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Domestic Partnership Benefits

Paid Parental Leave

FSA and HSA with Employer Contribution

Commuter Benefit Program

401(k) with company match

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly is seeking a General Manager in Park Ridge, IL to lead a busy shop, drive sales, and build a culture of belonging and teamwork. Base salary range is $60,000–$65,000 with bonus potential, plus comprehensive benefits.

The GM will manage P&L, ensure food safety certification, and lead staffing, scheduling, and local marketing to maximize performance. 80-90% on the shop floor with 45+ hours weekly in a fast-paced kitchen environment.

Qualifications

• You must be at least 18 years old.
• Minimum of 2 years as a General Manager in a restaurant or retail environment with P&L responsibility.
• You must pass and obtain a Food Safety Certification.
• Strong written and verbal communication skills.
• Strong interviewing skills.
• Microsoft Office skills.
• Strong business acumen.
• Ability to understand and interpret financial reports.

Responsibilities

• Train, coach, and develop all shop team members to realize their potential
• Assess staff abilities. Create and implement effective development plans
• Interview, select and hire great people who represent Potbelly Values
• Develop and maintain Good Vibes culture that fosters strong attraction & retention
• Effectively schedule Associates, Certified Trainers and Shift Leaders
• Update communication board with critical shop information
• Hold regular meetings with key shop staff
• Effectively delegate tasks to team and ensure a high standard of execution
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
• Control cost of goods, variances and inventories within the shop
• Create a marketing plan. Lead local shop marketing to increase sales. A GM ideally is involved in the community, the school and local business, social and not-for-profit activities
• Control assigned P&L line items
• Must spend 80-90% of time on the shop floor in the Front of the House
• Ability to maintain deadlines and prioritize while running an effective shift
• Comply with health and safety standards for food, cleanliness and safety
• Effectively handle customer complaints/issues
• Other duties as assigned

Skills

Leadership

P&L responsibility

Food Safety Certification

Communication skills

Interviewing skills

Microsoft Office

Business acumen

Financial reports interpretation

Job description

Potbelly is seeking a General Manager in Park Ridge, IL to lead a busy shop, drive sales, and build a culture of belonging and teamwork. Base salary range is $60,000–$65,000 with bonus potential, plus comprehensive benefits.

The GM will manage P&L, ensure food safety certification, and lead staffing, scheduling, and local marketing to maximize performance. 80-90% on the shop floor with 45+ hours weekly in a fast-paced kitchen environment.