Shop Foreman

Swickard Auto Group; San Rafael (AZ); On-site; USD 144,000 - 240,000; Full time

Benefits offered by this job

Mercedes-Benz training

Healthcare (medical, dental, vision)

Life insurance

Paid time off & holidays

Career path into service management

Vehicle purchase discounts

Job summary

Swickard Auto Group's Mercedes-Benz of Marin in San Rafael, CA seeks a Senior Shop Foreman to lead a top-tier luxury service team. You will guide daily shop operations, provide technical leadership for complex diagnostics, and perform hands-on work to exemplify quality.

You’ll develop technicians, coordinate with service advisors, and ensure OEM standards and warranty practices are met. This role offers a path into service management within a high-end dealership group.

Qualifications

• 5+ years of flat-rate technician experience with demonstrated shop leadership or senior technician experience.
• Mercedes-Benz or luxury European brand experience with XENTRY/DAS proficiency and MBZ factory certifications.
• Master technician certification or equivalent diagnostic depth.
• Proven ability to develop other technicians.
• Strong working knowledge of shop workflow and warranty documentation requirements.
• Clear, professional communicator with technicians, service advisors, and service management.
• Valid driver’s license with a clean driving record.

Responsibilities

• Oversee daily shop operations -- managing technician workflow, repair order dispatch, bay assignments, and throughput to keep the service department running efficiently and on schedule.
• Serve as the technical authority in the shop -- supporting technicians on complex diagnostic challenges, reviewing repair plans, and ensuring all work meets Mercedes-Benz OEM standards before vehicles are returned to guests.
• Perform hands-on diagnostic and repair work as needed -- the Shop Foreman is a working technician who leads by example.
• Monitor technician productivity, efficiency, and quality -- providing real-time coaching and feedback that develops skill and maintains the shop's standard.
• Coordinate with service advisors on repair timelines, diagnostic findings, and technician capacity -- keeping communication clear and guest commitments intact.
• Support warranty documentation accuracy -- reviewing repair orders for proper labor operations, causal parts, and OEM compliance before submission.
• Assist in the recruitment, onboarding, and development of service technicians.
• Maintain a safe, organized, and professionally run shop environment.

Skills

Leadership

Communication

Diagnostic depth

Education

Master technician certification

Job description

Description

IS THIS YOU?

• You’re a senior-level technician with the diagnostic depth, platform knowledge, and professional presence to lead a shop -- you earn the respect of the technicians around you because of what you know and how you carry yourself
• You have Mercedes-Benz or luxury European brand experience and you’re comfortable with XENTRY/DAS diagnostics, OEM repair procedures, and the technical complexity that comes with a high-end vehicle lineup
• You’re ready to step into a shop leadership role at an award-winning Marin County Mercedes-Benz store where your technical authority and your ability to develop technicians directly shapes the quality of work that goes out the door

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Mercedes-Benz of Marin is an award-winning luxury dealership in San Rafael serving one of the most affluent and brand-loyal guest bases in the Bay Area. The shop behind this store's service reputation is built on the quality and consistency of its technical team -- and the Shop Foreman is the person who sets that standard. This is a leadership role for a technician who has mastered the craft and is ready to multiply their impact by developing the team around them.

WHAT YOU'LL DO

• Oversee daily shop operations -- managing technician workflow, repair order dispatch, bay assignments, and throughput to keep the service department running efficiently and on schedule
• Serve as the technical authority in the shop -- supporting technicians on complex diagnostic challenges, reviewing repair plans, and ensuring all work meets Mercedes-Benz OEM standards before vehicles are returned to guests
• Perform hands-on diagnostic and repair work as needed -- the Shop Foreman at this level is still a working technician who leads by example
• Monitor technician productivity, efficiency, and quality -- providing real-time coaching and feedback that develops skill and maintains the shop's standard
• Coordinate with service advisors on repair timelines, diagnostic findings, and technician capacity -- keeping communication clear and guest commitments intact
• Support warranty documentation accuracy -- reviewing repair orders for proper labor operations, causal parts, and OEM compliance before submission
• Assist in the recruitment, onboarding, and development of service technicians
• Maintain a safe, organized, and professionally run shop environment

WHAT WE'RE LOOKING FOR

• 5+ years of flat-rate technician experience, with demonstrated shop leadership or senior technician experience -- required
• Mercedes-Benz or luxury European brand experience strongly preferred -- XENTRY/DAS proficiency, MBZ factory certifications, and deep familiarity with the brand's repair standards are significant advantages
• Master technician certification or equivalent diagnostic and repair depth -- the Shop Foreman is the technical standard-setter for the shop
• Proven ability to develop other technicians -- you lead through coaching and technical authority, not just seniority
• Strong working knowledge of shop workflow, repair order management, and warranty documentation requirements
• Clear, professional communicator -- equally effective with technicians, service advisors, and service management
• Valid driver's license with a clean driving record

WHAT WE OFFER

• $144,000 - $240,000/yr
• Paid Mercedes-Benz manufacturer training and certification support
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career path into service management for technicians ready to grow beyond the shop floor
• Employee vehicle purchase and service discounts

WHY MERCEDES-BENZ OF MARIN

• An award-winning Mercedes-Benz store with a reputation built on technical quality and genuine hospitality -- the Shop Foreman here inherits that standard and has the opportunity to raise it
• Marin County's high-net-worth, brand-loyal guest base holds the service department to an elite standard -- the technician leader who consistently delivers that quality earns the lasting respect of the team and the trust of the guests
• Mercedes-Benz's technically demanding and rapidly evolving lineup -- including a growing portfolio of EQ electric vehicles -- makes the diagnostic and repair work here genuinely challenging and rewarding for a technician at the top of their craft
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- define the standard we hold in the shop just as much as on the drive

If you're a senior Mercedes-Benz or luxury European technician with the diagnostic depth, the leadership presence, and the commitment to quality that an award-winning Marin County store demands -- we'd like to meet you.