Field Tech Support Specialist - Construction Equipment

Jordan Sitter Associates; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

Jordan Sitter Associates is seeking a Customer Support Specialist to represent the company at the dealership/customer level. This role focuses on maintaining good relations and helping dealers provide top-quality service for end users.

The ideal candidate will have over 3 years of experience in product support, excellent troubleshooting skills, and a strong proficiency in Microsoft Office. The position may require limited travel and offers the chance to work with industry-leading professionals.

Qualifications

• 3+ years of practical working experience in product support.
• Basic computer skills (Microsoft Office and others).
• Clear and logical thinking and communication through HCMA reporting format.

Responsibilities

• Provide technical support and expert troubleshooting skills to dealers and dealer technicians.
• Improve customer response time to technical issues through the CRM/FIR.
• Support the Dealer technicians as required.
• Warranty adjudication with HCM, Tierra, other Vendors, and dealers.
• Quality improvement work with HCM and its OEMs.

Skills

Positive attitude and disposition

Detail-oriented

Teaching Skills

Root cause analysis

Effective communication

Microsoft Office

Job description

Jordan Sitter Associates is seeking a Customer Support Specialist to represent the company at the dealership/customer level. This role focuses on maintaining good relations and helping dealers provide top-quality service for end users.

The ideal candidate will have over 3 years of experience in product support, excellent troubleshooting skills, and a strong proficiency in Microsoft Office. The position may require limited travel and offers the chance to work with industry-leading professionals.