Technical Support & Customer Service Specialist

Dover Corporation; Cincinnati (OH); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

401(k) matching

Medical, dental, and vision insurance

Paid time off

Holiday pay

Employee discounts

Wellness programs

Commuter benefits

Job summary

Dover Corporation’s PSG segment in Cincinnati, OH seeks a Customer Service Specialist to support order entry, export documentation, and technical inquiries onsite. You will coordinate with Sales, Operations, and Logistics to ensure accurate shipments and timely responses, using Salesforce and Oracle for case management and records.

The role emphasizes customer-centric service, problem solving, and collaboration within a fast-paced environment. Onsite work with competitive pay and benefits.

Qualifications

• Must have a high school diploma or equivalent.
• Strong communication and interpersonal skills with customers.
• Ability to read mechanical drawings and electrical schematics.
• Experience with domestic and international shipping processes is preferred.
• Familiarity with Oracle and Salesforce CRM is a plus.

Responsibilities

• Process orders with accurate ship-to, pricing, and terms.
• Handle RMAs and credits with proper documentation.
• Assist customers with order revisions, statuses, and cancellations.
• Provide technical product guidance and troubleshoot inquiries.
• Document cases in Salesforce and maintain customer records in Oracle.
• Coordinate with internal teams (Sales, Operations, Finance, Logistics).
• Support market research and contribute to root-cause analysis.

Skills

Communications skills

Mechanical aptitude

Reading schematics

Lean manufacturing knowledge

MS Office proficiency

Oracle knowledge

Salesforce CRM familiarity

Spanish language (nice to have)

Education

High School Diploma or GED

Tools

Oracle

Salesforce CRM

Microsoft Office

Job description

Dover Corporation’s PSG segment in Cincinnati, OH seeks a Customer Service Specialist to support order entry, export documentation, and technical inquiries onsite. You will coordinate with Sales, Operations, and Logistics to ensure accurate shipments and timely responses, using Salesforce and Oracle for case management and records.

The role emphasizes customer-centric service, problem solving, and collaboration within a fast-paced environment. Onsite work with competitive pay and benefits.