Shoe Store Sales Lead & Customer Experience Coach

Famous Footwear; Carrollton (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

30% Associate Discount across Caleres’

Relaxed Dress Code

Daily Pay

Transferability across 850+ store

Education assistance up to $7500/yr

Employee Assistance Programs

Total Rewards program

Job summary

Famous Footwear in Carrollton, TX is seeking a Sales Lead to drive the in-store guest experience and sales performance. You’ll coach teammates, uphold store standards, and execute operating routines to ensure the Famous Feel is delivered to every customer.

You are a shoe enthusiast with a passion for customer service, able to balance coaching, merchandising and daily operations, while maintaining a welcoming environment for diverse guests across our brand families.

Qualifications

• High School Diploma or GED required.
• Retail store management experience preferred or equivalent.
• Strong customer service and communication skills.
• Ability to mentor and train Associates.
• Flexibility to work holidays, nights, weekends, and extended hours.

Responsibilities

• Inspire a Famous Feeling by coaching the team to deliver exceptional customer service.
• Drive sales by achieving store and brand goals.
• Own store operations, including pricing, inventory, opening/closing duties.
• Enforce company policies and collaborate with partners to complete tasks.
• Promote Famous culture and maintain a positive, inclusive environment.
• Assist customers in finding the right fit and products.

Skills

Retail leadership

Team coaching

Customer service

Merchandising

Sales accountability

Education

High School Diploma/GED

Retail management experience

Job description

Famous Footwear in Carrollton, TX is seeking a Sales Lead to drive the in-store guest experience and sales performance. You’ll coach teammates, uphold store standards, and execute operating routines to ensure the Famous Feel is delivered to every customer.

You are a shoe enthusiast with a passion for customer service, able to balance coaching, merchandising and daily operations, while maintaining a welcoming environment for diverse guests across our brand families.