Shoe Store Sales Lead & Customer Experience Coach

Famous Footwear

Carrollton (TX)

On-site

USD 42,000 - 56,000

Full time

6 days ago
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Benefits offered by this job

30% Associate Discount across Caleres’
Relaxed Dress Code
Daily Pay
Transferability across 850+ store
Education assistance up to $7500/yr
Employee Assistance Programs
Total Rewards program

Job summary

Famous Footwear in Carrollton, TX is seeking a Sales Lead to drive the in-store guest experience and sales performance. You’ll coach teammates, uphold store standards, and execute operating routines to ensure the Famous Feel is delivered to every customer.

You are a shoe enthusiast with a passion for customer service, able to balance coaching, merchandising and daily operations, while maintaining a welcoming environment for diverse guests across our brand families.

Qualifications

  • High School Diploma or GED required.
  • Retail store management experience preferred or equivalent.
  • Strong customer service and communication skills.
  • Ability to mentor and train Associates.
  • Flexibility to work holidays, nights, weekends, and extended hours.

Responsibilities

  • Inspire a Famous Feeling by coaching the team to deliver exceptional customer service.
  • Drive sales by achieving store and brand goals.
  • Own store operations, including pricing, inventory, opening/closing duties.
  • Enforce company policies and collaborate with partners to complete tasks.
  • Promote Famous culture and maintain a positive, inclusive environment.
  • Assist customers in finding the right fit and products.

Skills

Retail leadership
Team coaching
Customer service
Merchandising
Sales accountability

Education

High School Diploma/GED
Retail management experience

Job description

Famous Footwear in Carrollton, TX is seeking a Sales Lead to drive the in-store guest experience and sales performance. You’ll coach teammates, uphold store standards, and execute operating routines to ensure the Famous Feel is delivered to every customer.

You are a shoe enthusiast with a passion for customer service, able to balance coaching, merchandising and daily operations, while maintaining a welcoming environment for diverse guests across our brand families.

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