Shoe Store Sales Lead & Customer Experience Champion

Caleres; Lee (MA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Discount (30%) across Caleres stores

Relaxed dress code

Early access to pay (Dayforce Wallet)

Transferable locations (850+ stores)

Career development assistance up to $7

Employee assistance programs

Benefits: PTO, health, retirement

Job summary

Famous Footwear Outlet in Lee, MA, part of Caleres, Inc., is seeking a Sales Lead who loves shoes and delivering top customer experiences. You’ll inspire the team, manage daily store operations, and ensure the store meets its sales goals while delivering the Famous Footwear experience customers expect.

You’ll mentor teammates, handle responsibilities with integrity, and foster a diverse, positive environment that keeps customers coming back for the brands they love.

Qualifications

• Has a High School Diploma/GED.
• Proficient in general retail practices and procedures.
• Experience mentoring and training Associates on selling and operational processes.
• Ability to work a flexible schedule including holidays, nights, weekends, and extended hours.
• Basic computer skills.

Responsibilities

• Inspire that Famous Feeling by coaching selling behaviours and fostering a caring store culture.
• Drive sales, own goals, and contribute to store performance.
• Manage store operations from pricing to inventory and ensure the store opens/closes smoothly.
• Follow company policies and collaborate with partners to accomplish tasks.
• Embodies the Famous culture and elevates customer connection with attentive service.

Skills

Customer service

Team motivation

Mentoring

Multitasking

Computer basics

Education

High School Diploma/GED

Job description

Famous Footwear Outlet in Lee, MA, part of Caleres, Inc., is seeking a Sales Lead who loves shoes and delivering top customer experiences. You’ll inspire the team, manage daily store operations, and ensure the store meets its sales goals while delivering the Famous Footwear experience customers expect.

You’ll mentor teammates, handle responsibilities with integrity, and foster a diverse, positive environment that keeps customers coming back for the brands they love.