Shoe Store Sales Lead & Customer Experience Champion

Colonial Group; Fort Worth (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Our Shoe Discounts

Dayforce Wallet - early pay

Store transfer flexibility

Education assistance up to $7500/year

Employee Assistance Programs

Total Rewards program details at yourF

Job summary

Colonial Group is seeking a Famous Footwear Sales Lead to create a welcoming store culture and deliver exceptional customer experiences. You’ll coach selling behaviors, drive sales, and own store operations, from pricing to inventory, while upholding company standards and policies.

You’ll lead by example, mentor associates, and sustain a positive, inclusive environment. The role emphasizes teamwork, bold customer engagement, and consistent delivery of the Famous Feeling.

Qualifications

• Has a High School Diploma/GED.
• Proficient working knowledge of general retail practices and procedures.
• Some retail store management experience or relevant management experience in lieu.
• Previous experience being on a team and motivating others to accomplish a goal.
• Manages multiple tasks and communicates direction set by the store manager.
• Demonstrated ability to mentor and train Associates on selling and operational processes.
• Demonstrated ability to work a flexible schedule and meet availability requirements of the role. Includes holidays, nights, weekends, and extended hours.
• Has basic computer skills.

Responsibilities

• Inspire that Famous Feeling: foster a culture of caring and camaraderie and coaching moments for selling behaviors.
• Elevate to Your Goal-Crushing Era: drive sales with accountability to goals.
• Ace Retail Operations: manage store operations from pricing to inventory and opening/closing duties.
• Connect the Dots: adhere to company policies and collaborate with partners.
• Be a Famous Culture Influencer: embody customer connection and outstanding service.
• Bring the Positive Vibes: maintain a positive mindset and support teammates.
• Be a Shoe-off: recommend shoes and ensure customers leave with the perfect fit.

Skills

Retail practices

Team motivation

Multi-tasking

Customer service

Mentoring

Education

High School Diploma/GED

Tools

Basic computer skills

Job description

Colonial Group is seeking a Famous Footwear Sales Lead to create a welcoming store culture and deliver exceptional customer experiences. You’ll coach selling behaviors, drive sales, and own store operations, from pricing to inventory, while upholding company standards and policies.

You’ll lead by example, mentor associates, and sustain a positive, inclusive environment. The role emphasizes teamwork, bold customer engagement, and consistent delivery of the Famous Feeling.