Shoe Store Manager

TrackerRMS, Inc.; United States; Sur place; USD 26 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical protection

Provident / full life cover

13th cheque (performance-based)

Store product discounts

Résumé du poste

TrackerRMS, Inc. is seeking a Store Manager to lead one of our premium retail stores in Potchefstroom. You will inspire a high-performing team, elevate service standards, and deliver a world-class luxury shopping experience for our exclusive brands.

With a minimum of 5 years in retail and at least 12-18 months in a leadership role, you will drive sales, manage operations, stock, and visual presentation while upholding brand integrity across luxury retail environments.

Qualifications

• Minimum 5 years in retail.
• At least 12–18 months in a management role.
• Luxury retail experience is highly advantageous.
• Strong leadership and communication skills.

Responsabilités

• Inspire and coach a high-performing team to deliver a world-class luxury shopping experience.
• Lead store operations, merchandising, stock control, and visual presentation to reflect brand prestige.
• Drive sales through training, coaching, and accountable performance agreements.
• Achieve and exceed store targets while ensuring excellent customer journeys.

Connaissances

Team leadership

Customer service

Staff development

Retail operations

Formation

Matric / Grade 12

Retail qualification

Description du poste

Are you a dynamic Store Manager with a passion for premium retail brands? Do you thrive in an environment where attention to detail, excellence, and customer experience take centre stage? If so, we are looking for a visionary leader to head one of our exclusive stores.

As the Store Manager, you will inspire your team, elevate service standards, and drive sales success. This is more than just a management role, its an opportunity to craft an unparalleled shopping experience for high-end brands.

Your Role

As a Store Manager, Potchefstroom (Town). You will be responsible for delivering an exceptional customer journey while ensuring operational and sales excellence.

Flagship premium footwear and accessories retailer in South Africa, with over 70 stores nationwide and a strong footprint in Gautengs luxury malls. It is renowned for exclusive international brands, making it a cornerstone of fashion.

You will lead a passionate team, uphold the highest standards, and guarantee that every aspect of the store reflects the luxury, sophistication, and prestige that define our brand.

Reporting to: Regional Manager

Team: Permanent & Flexi Staff within the store

• Store Size x4 team members (excluding Store Manager)
• Turnover approx.. +-1.7mill pa

Key Areas of Impact

Creating an Exceptional Customer Experience

• Cultivate a service-driven culture, ensuring customers receive a world-class experience
• Implement action plans based on mystery shopper feedback to continuously elevate service standards
• Build strong relationships with customers and maintain a loyal client base
• Provide in-store coaching and continuous training to refine sales and service skills

Inspiring and leading a high-performance team

• Recruit, mentor, and develop a high-calibre retail team that embodies our brand values
• Drive performance through structured Individual Performance Agreements (IPAs), one-on-one coaching, and meaningful feedback sessions
• Recognise and reward excellence while ensuring accountability with clear expectations
• Foster a positive and motivating work environment that encourages growth

Driving Sales and Operational Excellence

• Monitor daily sales performance and ensure every team member contributes to store targets
• Analyse the income statement and manage expenses to maximise profitability
• Maintain optimal stock levels in alignment with customer demand and store needs
• Ensure compliance with in-store controls, visual merchandising standards, and premium store presentation
• Use key retail disciplines to manage store operations efficiently

Achieving Business Targets

• Deliver on key metrics, including trading density, basket size, and salary-to-sales ratios
• Align team performance with brand goals, ensuring a seamless and luxurious shopping experience

What It Takes to Succeed:

Experience that set you up for success:

• Minimum of 5 years retail experience
• At least 12 18 months of management experience in a retail environment
• A deep understanding of the retail landscape, including brand positioning and customer engagement
• Previous experience in Luxury retails would be highly advantageous

Qualifications & Certifications that will contribute to your success:

• Matric / Grade 12 (essential)
• Tertiary Retail Qualification (advantageous)

Additional Requirements that will enhance your impact for success:

• Knowledge of Industrial Relations (IR) laws and ability to initiate enquiries
• Strong understanding of profit & loss statements and retail financials
• Experience in merchandising, stock control, and store administration
• Ability to recruit and build a team that represents a luxury retail brand

Why Join Us?

• Be a part of a premium, high-end retail brand with an excellent reputation
• Work customer-centric workplace
• Lead a team that shares your drive for greatness
• Grow inside an organisation that identifies and rewards high talent

Benefits

Basic plus: Medical, provident / full life cover and Performance based 13th cheque. Discount on store products after 6 months.