Store Manager

Emerging Blue, Inc.; Pasadena (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401k matching

Comprehensive health plans for you and

Generous paid time off

Job summary

Emerging Blue, Inc. is seeking a Store Manager for a footwear client in Pasadena, CA. You will lead a high-performing team, ensure daily operations run smoothly, and act as a brand ambassador who brings the mission and values to life for customers, staff, and the local community.

You will recruit, train, and develop staff, uphold brand standards, drive store metrics, and plan events that build loyalty. The role requires strong leadership, operational expertise, and a customer-first mindset.

Qualifications

• 3–5 years of progressive retail leadership experience
• Proven track record of achieving sales targets and driving business growth
• Operational expertise including scheduling, payroll, and inventory management
• Strong coaching and talent development abilities
• Ability to stand and move during full shifts, lift up to 25 lbs

Responsibilities

• Proactively recruit, hire, onboard and develop a strong store team
• Develop team members through feedback and 1:1 check-ins
• Maintain high performance by training on SOPs, service, selling skills and product knowledge
• Lead the Division of Responsibility (DOR) program with your leadership team
• Ensure effective Manager on Duty (MOD) program with clear expectations and accountability
• Coach for high performance and address employee relations with People Team
• Create a positive, engaging team culture and identify engagement opportunities
• Lead brand experience on the selling floor and ensure team is service-certified
• Drive sales and KPIs through goals, coaching, and clienteling
• Plan and execute in-store events to grow brand awareness and community ties
• Ensure presentation touchpoints, visual merchandising, cleanliness and dress code reflect brand standards
• Coordinate with Visual Merchandising and cross-functional teams to optimize product performance

Skills

Retail leadership

Coaching & development

Inventory management

Scheduling & payroll

Brand & customer service excellence

Job description

We are searching for a Store Manager for our footwear client to create an exceptional customer experience while keeping daily operations running smoothly. You lead a high-performing, engaged team and ensure the store operates efficiently. You collaborate with other stores and departments to solve problems, drive improvements, and set your team up for success. As a brand ambassador, you enthusiastically bring the mission and values to life for their customers, employees, and community.

What You’ll Do

• Proactively recruit, hire, onboard and develop a strong store team
• Develop team members through in-the-moment feedback, regular floor observations, and consistent 1:1 check-ins
• Maintain a high performance standard by training the team on all SOPs, service expectations, selling skills, and product knowledge
• Lead the Division of Responsibility (DOR) program with your leadership team
• Ensure consistent execution of the Manager on Duty (MOD) program by setting clear expectations, reinforcing accountability, and regularly reviewing performance to deliver seamless customer and employee experience
• Coach for high performance and manage employee relations concerns in partnership with your supervisor and the People Team
• Create a positive and motivating team culture by actively identifying and acting on engagement opportunities

Customer Experience (50%)

• Lead and model the brand experience through exceptional service and selling from the sales floor, ensuring the team is fully service-certified and actively coaching, training, and inspecting behaviors to uphold brand standards
• Build customer loyalty through effective clienteling, working together with the team to strengthen long term relationships
• Be the store's expert on brand and product knowledge, ensuring the team confidently shares our style, fit, quality, and sustainability story
• Drive sales and key performance indicators by setting clear goals, celebrating wins, and holding the team accountable through daily coaching
• Plan and execute in-store events and activations that grow brand awareness, connect with the local community, and drive sales
• Ensure all presentation touchpoints including visual merchandising, cleanliness, and dress code consistently reflect brand standards and optimize the in-store experience

Operational Excellence (15%)

• Plan and execute weekly, monthly, and annual business strategies to hit sales growth and profit goals
• Manage payroll, staffing, scheduling, and store expenses to meet business goals
• Oversee inventory processes including receiving, processing, damages, and stock accuracy
• Partner closely with Visual Merchandising and cross-functional teams to uphold brand standards and optimize product performance
• Use all company platforms and resources effectively for clear team communication and excellent operational execution

You Are

• Guided by strong values and committed to fostering a welcoming, service driven environment:
• Embrace Possibility. Dream BIG, really big
• Obsess Over Innovation: Never accept the status quo
• Make the Planet Proud. Make the right choice, not the easy one
• Collaboration is Key. Laser focused on driving results

You Have

• 3 - 5 years of progressive retail leadership experience, ideally in a service focused environment
• A proven track record of achieving sales targets and driving business growth
• Good judgment on key work and core issues
• Ability to think critically and exhibit problem-solving skills
• Strong skills in coaching, talent development, and building engaged, high-performing teams
• Operational expertise, including scheduling, payroll, and inventory management
• The ability to stand/walk an entire shift
• The ability to lift, push carry or otherwise move up to 25 lbs
• Ability to frequently bending, reaching, stretching, and safely use ladders and step stools
• Ability to uphold the brand experience by following their dress code.
• Availability to work a minimum of 40 hours/week, including peak business days (Fridays, Saturdays, Sundays), holidays, and evening and opening shifts
• Generous paid time off
• 401k matching
• Comprehensive health plans for you and your family