Shipping & VAS Supervisor: Lead SLA-Driven Ops

NRI 3PL; Fontana (CA); On-site; USD 70,000 - 86,000; Full time

Benefits offered by this job

Employee benefits plan – choose the 3b

Flexible and fun work environment – we

Job summary

NRI 3PL in Fontana, CA is seeking a Shipping/VAS Supervisor to lead the outbound team, ensuring shipments meet service level agreements and client expectations. The role focuses on disciplined leadership, coaching, and maintaining a harmonious balance between people, policy, and process.

You’ll manage schedule, coordinate with the DC Manager on labor needs, drive performance metrics within SLA, and foster a safe, efficient work environment.

Qualifications

• Excellent technical capabilities with proficiency in warehouse management system (WMS).
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented.
• Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety.
• Experience in leading personnel to ensure all assigned activities are performed effectively and efficiently.
• Has the ability to be flexible and adapt to changing priorities.

Responsibilities

• Ensures the training, cross-training and development of team members.
• Communicates, monitors and drives goals and operational performance metrics while working within SLA.
• Ensures all VAS requirements are meeting or exceeding Client and/or Customer expectations and are within goals or service requirements.
• Collaborate with the DC Manager by planning labor requirements based on forecast and direction from the Client.
• Communicates expectations and provides regular feedback on performance.
• FollowingNRI safety rules, safety procedures, security protocol and standard operating procedures (SOP).
• Keeps work and storage areas in a safe, clean, and tidy condition at all times.
• Performs other duties as requested.

Skills

WMS proficiency

Communication skills

Multitasking

Process improvement

Leadership

Flexibility

Tools

Microsoft Office

Job description

NRI 3PL in Fontana, CA is seeking a Shipping/VAS Supervisor to lead the outbound team, ensuring shipments meet service level agreements and client expectations. The role focuses on disciplined leadership, coaching, and maintaining a harmonious balance between people, policy, and process.

You’ll manage schedule, coordinate with the DC Manager on labor needs, drive performance metrics within SLA, and foster a safe, efficient work environment.