Onboarding & Customer Success Specialist

UPS; Alpharetta (GA); Hybrid; USD 65,000 - 95,000; Full time

Job summary

UPS is seeking a Customer Success professional to onboard customers onto the UPS Capital solution and serve as the single point of contact for post-purchase inquiries, ensuring a smooth activation and timely resolution.

You will collaborate with multiple business functions, train customers on tools, monitor milestones, and collect feedback to inform product and roadmap decisions; the role follows a hybrid schedule with in-office Tue-Thu and remote Mon & Fri.

Qualifications

• Strong written and verbal communication skills required.
• Digital literacy and fluency in technology solutions.
• Excellent time management and organization.
• Active listening and rapport-building abilities.
• Understanding of supply chain concepts.
• Basic risk management understanding; assess client needs.
• Ability to identify and measure customer needs.
• Demonstrates flexibility and change agility.
• Preferred: Insurance License for Property and Casualty.

Responsibilities

• Supports successful onboarding and activation of customers to UPS Capital solutions.
• Serves as single point of contact for post-purchase inquiries and issues.
• Trains customers on tools, systems, and solutions.
• Maintains customer milestones and ensures accuracy in onboarding checkpoints.
• Coordinates issue resolution with IT and other teams as needed.
• Balances multiple onboarding schedules to meet stakeholder goals.
• Provides centralized, one-call customer support across onboarding, policy info, billing, and claims.
• Collects Voice of the Customer feedback to inform product roadmap.

Skills

Strong communication

Digital literacy

Time management

Active listening

Interpersonal skills

Supply chain concepts

Risk management concepts

Identify customer needs

Change agility

Licensing awareness (P&C)

Education

Insurance License for Property and Casualty - Preferred

Job description

UPS is seeking a Customer Success professional to onboard customers onto the UPS Capital solution and serve as the single point of contact for post-purchase inquiries, ensuring a smooth activation and timely resolution.

You will collaborate with multiple business functions, train customers on tools, monitor milestones, and collect feedback to inform product and roadmap decisions; the role follows a hybrid schedule with in-office Tue-Thu and remote Mon & Fri.