Customer Success Specialist

Unishippers-MFM Partners; Overland Park (KS); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonuses & commissions

401(k) + health, dental, and vision

PTO

Job summary

MFM partners is seeking a Customer Success Specialist to be the go-to problem solver for UPS and LTL shipments, while backing up a high-performing sales team. You’ll thrive on helping customers, staying organized, and taking decisive action to resolve issues quickly.

Your focus on communication and reliability will drive satisfaction and loyalty across the shipping process. Join a team that values initiative, teamwork, and continuous growth, with an office culture that supports your career path

Qualifications

• Excellent written and verbal communication skills.
• Ability to stay organized and handle multiple tasks under pressure.
• Experience in customer service or logistics is a plus.

Responsibilities

• Be the fixer: resolve shipping challenges quickly and keep customers satisfied.
• Own the details: track shipments, handle claims, and follow up diligently.
• Stay tech-savvy: use industry tools to research and resolve issues.

Skills

Strong communication

Problem solving under pressure

Organization

High school diploma

Education

High School Diploma

Job description

Join the #1 Team in Shipping Solutions!

Our client MFM partners is looking to add to their excellent team

Take a look at the team and the amazing looking office you would be joining

Ready to grow your career and make every shipment count? As a Customer Success Specialist, you’ll be the go-to problem solver for our UPS and LTL customers while backing up an unstoppable sales team. If you’re the kind of person who thrives on helping others, staying organized, and making things happen—you’ll fit right in.

What You’ll Do

• Be the Fixer: Solve shipping challenges fast, keeping customers smiling and stress-free.
• Own the Details: Track shipments, manage claims, and follow up like a pro.
• Stay Tech-Savvy: Use our industry-leading tools to research and resolve shipping issues.
• Communicate Like a Champ: Keep both customers and teammates in the loop every step of the way.
• Be the Expert: Stay sharp on UPS and LTL policies (we’ll help you master the details!).

What You Bring

• Strong communication—both written and verbal
• A knack for solving problems under pressure
• A love of organization and getting things done right
• High school diploma required (bonus points for logistics or customer service experience!)

Why Join Us

Industry Leader: We’re the #1 privately held LTL broker in the U.S. and the only nationwide UPS-authorized partner.

Growth: Learn from the best and build skills that open tons of career doors.

Team Spirit: Work with supportive teammates who’ve got your back.

• Bonuses & commissions for hitting milestones
• 401(k) + full health, dental, and vision coverage
• PTO so you can recharge

Ready to Deliver Greatness?